SEMA 2022
The SEMA trade show provides attendees with the opportunity to see thousands of the latest automotive performance products from hundreds of exhibitors, to discover the newest vehicle trends in the industry, and to develop various skills by attending any of the 70+ free educational sessions hosted by top industry professionals! Be sure to check out Mitchell, an Enlyte company, and all our latest repair solutions at booth #32245! Learn More
Auto Glass Week
This year’s Auto Glass Week is in San Antonio, Texas, inviting industry leaders to come participate in this educational event. Auto Glass Week 2022 provides participants a showcase of advancements and innovation in the OE and aftermarket auto glass repair and replacement industry, as well as the opportunity to expand their professional network. Come and listen to top leaders through various educational keynotes and sessions, while also having the opportunity to view demonstrations on the exhibition floor! Be sure to check out Mitchell, an Enlyte Company at booth #1006 to learn more about all of our repair technology solutions! Learn More
CARSTAR National Conference
The CARSTAR National Conference 2022 is an event hosted by North America’s largest premier network of independently owned and operated collision repair facilities. Coming back in person for the first time in two years, the CARSTAR National Conference includes a three-day program featuring strategic planning, financial management, operational improvements, technical education sessions, panel discussions, motivational speakers, a vendor expo, and much more! Located in Nashville, the city has much to offer its visitors, from its cuisine to its business to its entertainment, serving as the perfect backdrop for this iconic event. Be sure to check out Mitchell, an Enlyte Company, at booth #125 for all of our latest collision repair technology solutions designed to manage everything from estimating to calibrating. Learn More
Charged for Success: Understanding EV Trends and Their Impact
June 29, 2022
Sales of electric vehicles (EVs) grew by 85 percent in 2021 while sales of light-duty vehicles increased by just 3 percent over the same period. As more consumers embrace EVs and more automakers promise an all-electric line-up, insurers and repairers must prepare for dramatic changes to the way they manage collision claims. In this CIECAST webinar, Mitchell's Ryan Mandell, director of claims performance, describes the: • Market factors driving EV adoption • Effect of EV sales on claim frequency and costs • Differences in EV construction and technology • Challenges EVs introduce to the delivery of proper, safe repair • Technology enhancements needed to support the safe return of EVs to the road View the recording below or click here to access the CIECA website for other CIECAST webinars.
Average Length of Rental for Repairable Vehicles: Q1 2022
May 23, 2022
U.S. Length of Rental—Q1 2022 The first quarter of 2022 saw average Length of Rental (LOR) for collision replacement-related rentals increase 4.9 days when compared to 2021. This nearly five-day increase continues the trend of unprecedented industry increases, including an almost four (3.9) day increase in the fourth quarter of 2021. While January is a traditional LOR peak time (along with June), historically the numbers tend to decrease in February and March. This stayed true in 2022 — but the numbers this year were much higher, with several industrywide issues contributing to these extraordinary results. U.S. Average Length of Rental (LOR) By State—Q1 2022 Excludes total losses. Overall In the U.S., Q1 2022 LOR was up to 18.2 days, an increase of 4.9 days compared to 13.3 days in Q1 2021. This includes replacement rentals for Drivable and Non-drivable repairs as well as Total Loss claims. The state of Washington recorded the highest overall LOR increase of 7.2 days (from 11.8 days to 19.0). Notably, Washington was in the bottom 10 states overall in Q1 2021. Nine other states experienced increases higher than six days, while 28 states plus the District of Columbia recorded increases of more than five days. Hawaii had the lowest increase with 1.5 days, while Nebraska and Iowa had increases of 2.8 and 2.9 days, respectively. Louisiana had the highest overall LOR of 22.3 days while seven additional states had LOR exceeding 20 days. It’s telling that, in Q1 2021, the highest LOR in any state was Louisiana at 16.4 days. One year later, only nine states and the District of Columbia have a lower LOR than Q1 2021’s highest mark. Regionally, no one was immune to these trends. The Southwest, Northwest, Southeast and Mountain states all had LORs of 19 days or more, meaning the drivers of these LOR increases are national issues with deep causal factors, including part delivery delays, shop production capacity and the impact of new technologies such as electric vehicles (EVs). With respect to parts, Greg Horn, Chief Innovation Officer for PartsTrader, shared: “We saw a record high of the median delivery days for all part types. We measure the median plus two standard deviations to capture the complete picture of all parts needing to be replaced.” He continued, “What we saw in the first quarter of this year is a median score of 15.6 days for the outliers. This is double of the median delivery days (plus two standard deviations) for the outliers that we saw in Q1 2021. As Enterprise has found, no region was immune from these delays; we saw significant increases in all regions in the U.S., with the highest increases in the upper Midwest and East Coast.” John Yoswick, editor of the weekly CRASH Network newsletter, weighed in on shop production capacity. “The length of rental for the first quarter doesn’t come as much of a surprise based on what we were seeing in terms of the backlog of work at U.S. body shops at the start of the year,” Yoswick said. “Our survey of nearly 500 shops in January found that if you wanted collision work done right away, you likely would have needed to call more than 100 shops before finding one that could start work immediately. The average scheduling backlog jumped to more than a month in January, reaching an average of 4.5 weeks nationally. That is more than a week longer than the record-high Q4 2021 backlog.” According to Yoswick’s research, the Q1 2022 backlog was almost 2.5 times the length of the typical first-quarter backlog. Since 2017, his research shows the average backlog for the first quarter has been just under two weeks. In addition, a record 84% of shops in January said they were scheduling new work two weeks or more into the future, and more than half of all shops (52%) said they were scheduling new work more than four weeks out. “The percentage of shops that might be able to fit you in within a week? Only 3%,” noted Yoswick. “An astonishing 15% of shops are reporting a backlog of more than eight weeks.” Looking at the data by region, CRASH Network’s data showed the longest backlogs were in the Mid-Atlantic states, where the average was 5.4 weeks. The South was close to that, at 5.3 weeks, and the Midwest was reporting a 4.9-week average backlog. Only one region, the West, reported a backlog of less than three weeks. But with an average of 2.4 weeks there, customers were waiting twice as long as the typical 1.2 weeks reported in that region in prior years. Ten of the 11 regions reported the longest average backlogs since CRASH Network began reporting the statistic in 2017. While still a small factor, the impact of EVs is important to consider. Increased gasoline prices alongside increasing consumer demand have made EVs more popular. EVs are also more difficult to repair due to equipment and safety considerations. Ryan Mandell, Director of Claims Performance for Mitchell International, offered thoughts regarding full battery electric vehicles (BEVs): “BEVs reached their highest-ever frequency as they accounted for 1.66% of repairable claims in Q1 2022, compared to 0.42%, 0.74% and 1.01% in the first quarter of 2019-2021, respectively. On average, BEVs are 27.83% more costly to repair than internal combustion engine (ICE) vehicles and require an average of 5.76 more labor hours per repair, resulting in longer keys-to-keys cycle times.” Drivable Claims Drivable LOR for replacement rentals was up 4.1 days nationally in the first quarter of 2022 (11.4 days to 15.5 days). The state of Washington had the highest overall increase of 5.6 days, while eight other states had increases greater than five days. An additional 19 states, as well as the District of Columbia, saw increases greater than four days. Oklahoma and Louisiana had the highest overall Drivable LOR at 18.9 days, while Hawaii (10.9 days) and North Dakota (11.0) had the lowest. Hawaii also had the lowest Drivable LOR increase, up 1.2 days, followed by Wyoming, Iowa and Nebraska, all with increases less than two days. Non-Drivable Claims While Drivable replacement rental LOR was certainly up, the highest increases were for Non-drivable replacement rentals. The first quarter of 2022 was 7.8 days higher than the previous year, at 26.7 days compared to 18.9 days in Q1 2021. Eight states had increases greater than 10 days: Washington at 12.1 days higher, South Carolina at 11.1 days higher, followed by Maryland, Oregon, New Mexico, Louisiana, Oklahoma and Idaho. An additional seven states had increases greater than nine days, while another 14 states and the District of Columbia had increases of eight days or more. The lowest increase was in Massachusetts with 4.1 days higher, followed by New York at 5.1 days, Mississippi at 5.4 days and Hawaii at 5.6 days. For the first time, five states had average Non-drivable LOR greater than 30 days: Louisiana, Oklahoma, West Virginia, South Carolina and Oregon. Nine other states were at 29 days or higher, followed by eight other states at 28 days or more. The District of Columbia came in lowest at 23.1 days, which was still 8.7 days greater than Q1 2021. “Non-drivable frequency in Q1 2022 remained elevated above 20% for the second consecutive quarter (20.22%). The previous years’ first quarter non-drive rates were 18.25%, 19.68% and 18.62% respectively from 2019-2021,” noted Mandell. Total Loss Claims The average LOR for replacement rentals associated with Total Losses was 18.4 days in Q1 2022, up 4.1 days from Q1 2021’s 14.3 days. While some of this rise may be attributed to the increased severities of collisions, it also could be impacted by higher Total Loss thresholds and carrier calculations, pushing more vehicles into the repairable category. According to Mandell, this trend is likely to continue. He observed, “As Actual Cash Values (ACV) rise, we can expect Total Loss frequency to decline as more borderline losses are deemed to be more economical to repair. This has been the case in the U.S., which saw a 16.1% Total Loss frequency in Q1 2022, compared to 17.2% in Q1 of 2021. Such a scenario could impact shop capacity, especially in the face of a tight labor market, and drive keys-to-keys cycle times even higher.” The state of Washington had the highest quarter-over-quarter increase with 9.4 days, followed by a 9.1 day increase in Oregon. These two states also accounted for the highest overall Total Loss LOR. Two other states (Idaho and Rhode Island) and the District of Columbia increased eight days or more. Hawaii had the lowest Total Loss LOR increase, up 1.2 days, with only Texas and Alabama seeing an increase of 2.9 days or less. The lowest Total Loss LOR was in Florida (15.1 days), an increase of 3.1 days. Canadian Average Length of Rental (LOR) By Province—Q1 2022 Excludes total losses. Canada Length of Rental—Q1 2022 When we reviewed the average Length of Rental (LOR) results for Q4 2021 collision replacement-related rentals in Canada, we noted the one-day increase with mixed results. On one hand, any increase should be concerning; on the other hand, Canada’s results paled in comparison to the U.S. results of an almost four-day increase. We noted that we would be watching the first quarter of 2022 with trepidation. Overall The results are in. Canada’s average LOR increased four full days to 15.1 compared to Q1 2021’s 11.1 days. Nova Scotia had the highest increase at 5.0 days, followed by New Brunswick, Ontario and Quebec at 4.7 days. Alberta had a 3.2-day increase, Prince Edward Island (PEI) 2.6, and Newfoundland and Labrador at 1.6 days. It’s worth noting that, in Q1 2021, the highest overall LOR was in Ontario, at 12.2 days. One year later, only PEI (11.3) had a LOR lower than Ontario. Drivable For replacement rentals associated with Drivable claims, overall LOR increased to 10.9 days, a 2.3-day increase compared to 8.6 days in Q1 2021. Ontario had the highest overall LOR at 12.5 days, an increase of 3.2 days. PEI had the lowest Drivable LOR at 6.6 days, an increase of 0.6 days. Non-Drivable Rentals associated with Non-drivable claims had the largest impact on Canada’s overall results. Non-drivable LOR in Q1 2022 was 25.8 days, an 8.3-day increase over Q1 2021. Nova Scotia and PEI had the largest increases at 11.2 and 10.4 days, respectively, followed by New Brunswick (+9.9) and Ontario (+9.8). Alberta’s increase was 7.7 days, with Newfoundland and Labrador at a 5.8-day increase. Quebec had the smallest increase, but it was still 5.4 days higher than Q1 2021. Total Loss Claims Total Loss LOR results also had an increase, in part due to the Non-drivable increases. Total Loss LOR was up 4.9 days in Q1 2022 to 15.2 days from 10.3 in Q1 2021. Nova Scotia, Ontario, Quebec and New Brunswick had increases greater than five days, while Alberta’s Total Loss LOR increased 4.3 days. While some of the Total Loss LOR rise may be attributed to the increased severities of collisions, it also could be impacted by higher Total Loss thresholds and carrier calculations, pushing more vehicles into the repairable category. According to Mandell, this trend is likely to play out in Canada as well. He observes, “As Actual Cash Values (ACV) rise, we can expect Total Loss frequency to decline as more borderline losses are deemed to be more economical to repair. This has been the case in the U.S., which saw a 16.1% Total Loss frequency in Q1 2022, compared to 17.2% in Q1 of 2021. Such a scenario could impact shop capacity, especially in the face of a tight labor market, and drive keys-to-keys cycle times even higher.” Mandell continued, “Canada’s increase in Total Loss market values has not been as dramatic as what the U.S. has experienced, but trends are starting to show value increases accelerating. The Canadian Total Loss market values increased by 23.06% in Q1 2022 compared to Q1 2021. The overall Total Loss market value increase in 2021, compared to 2020, was only 10%. This suggests that Canada is at the beginning of a similar trajectory to what the U.S. experienced in 2021.” Data excludes the private carrier provinces of British Columbia, Manitoba and Saskatchewan. Summary The results for the first quarter of this year are eye-opening. There are many factors affecting everyone in the collision industry, including technician staffing, ever-changing parts availabilities, new and used vehicle pricing, inflationary pressures and new claims processes. Traditionally, the second quarter of each calendar year yields the lowest LOR, but it remains to be seen how these industrywide issues will affect this year’s results. The entire industry will play a part in ensuring all collision-related businesses are aligned, not just to offer procedural solutions, but to ensure our mutual customers receive safe and proper repairs, an excellent experience and peace of mind. The quarterly LOR summary is produced by Enterprise Rent-A-Car. Through its ARMS® Automotive Suite of Products, Enterprise provides collision repair facilities with free cycle time reporting with market comparisons, free text/email capability to update their customers on vehicle repair status, and online reservations. More information is available at armsautosuite.com.
Beneva Selects Mitchell to Streamline Claims Management
May 10, 2022
Canadian insurer will leverage the company’s advanced technology to help simplify automotive claims processing and expedite settlement SAN DIEGO, Calif.—Mitchell, an Enlyte company and leading technology and information provider for the Property & Casualty (P&C) claims and Collision Repair industries, today announced that Beneva, the largest insurance mutual in Canada, selected its enterprise claims management suite of solutions. These solutions are designed to improve claims handling efficiency and accuracy, helping Beneva meet the needs of its more than 3.5 million members and customers. Beneva conducted an extensive review of its technology platforms before choosing Mitchell as its provider of automotive claims workflow, appraisal and total loss technologies. “Our customers are at the heart of everything we do,” said Jonathan Pilon, director of claims, commercial partnerships and appraisal at Beneva. “Using Mitchell’s innovative solutions, we can meet their expectations for a fast and easy digital claims experience. We’re also well positioned to enhance that experience in the future by leveraging artificial intelligence and other breakthrough technologies to automate key steps in the claims process.” Among the Mitchell solutions selected by Beneva are Mitchell WorkCenter and Mitchell Cloud Estimating. Mitchell WorkCenter will help the carrier efficiently manage appraisal auditing and review, repair status, reporting and total loss. With Mitchell Cloud Estimating and its Integrated Repair Procedures, Beneva and its affiliated collision repair facilities can write estimates from any Internet-enabled smartphone, tablet or laptop computer. Its scalable, cloud-based architecture made it possible for the insurer to deploy the technology to more than 600 appraisers and auto body shops in just one week. “We’re thrilled to support one of Canada’s top insurers and leading providers in Quebec,” said Debbie Day, executive vice president and general manager of Mitchell’s Auto Physical Damage division. “Since the 2020 Canadian launch of Mitchell Cloud Estimating, we’ve continued to expand our North American footprint—helping carriers and collision repairers on both sides of the border streamline workflows, improve productivity and digitize the claims process.” About Mitchell International Headquartered in San Diego, Calif., Mitchell International, Inc. delivers smart technology solutions and services to the auto insurance, collision repair, disability and workers’ compensation markets. Through deep industry expertise, connections throughout the insurance ecosystem and advanced technology such as artificial intelligence and cloud-based solutions, Mitchell enables its customers and clients to succeed in today’s ever-changing environment. Each month, Mitchell processes tens of millions of transactions for more than 300 insurance providers, 20,000 collision repair facilities and 70,000 pharmacies. Its comprehensive solution and service portfolio empowers clients to restore lives after a challenging event. Mitchell, Genex and Coventry have recently aligned their joint industry expertise and advanced technology solutions to form Enlyte, a parent brand with more than 6,000 associates committed to simplifying and optimizing property, casualty and disability claims processes and services. For more information, please visit www.mitchell.com or follow Mitchell on Twitter @MitchellClaims and @MitchellRepair for property casualty and collision repair updates and perspectives. About Beneva Beneva is the largest insurance mutual in Canada with more than 3.5 million members and customers. Beneva employs over 5,000 dedicated employees: people looking out for people. Its human approach is rooted in mutualist values that are shared by its employees. With $25 billion in assets, Beneva positions itself as a major player in the insurance and financial services industry. Its head office is located in Quebec City. For more information, please visit www.beneva.ca.
Mitchell and Tractable Delivering on Promises of Touchless Estimating
April 20, 2022
Companies’ integrated solutions to support straight-through processing of automotive insurance claims SAN DIEGO, Calif.—Mitchell, an Enlyte company and leading technology and information provider for the Property & Casualty (P&C) claims and Collision Repair industries, today demonstrated its end-to-end claims automation solution for attendees of Tractable’s Vision Summit. The solution allows North American carriers to use Mitchell Intelligent Estimating with Tractable AI for straight-through processing in automotive insurance claims, helping to expedite payments and meet consumer expectations for a seamless, digitally driven experience. Mitchell and Tractable recently announced their renewed collaboration. Since then, their integrated solutions have been selected by top U.S. and Canadian insurers. Combining Mitchell’s cloud-based estimating system, open platform and comprehensive repair data with Tractable’s proprietary computer vision lets carriers produce a partial or complete estimate automatically from photos of the collision damage. “With our AI and Mitchell’s advanced technology and data, we can make straight-through processing a reality for U.S. and Canadian auto insurers,” said Alex Dalyac, co-founder and CEO of Tractable. “Our best-of-breed solutions give carriers and consumers the opportunity to process claims quickly and efficiently.” Mitchell Intelligent Estimating is the auto insurance sector’s first claims automation solution to rely on an open platform of AI computer vision providers. This gives insurers a choice of AI technology from industry leaders like Tractable, Claim Genius and Inspektlabs. Insurers can also leverage their own AI algorithms or select Mitchell’s AI, known as Mitchell Intelligent Damage Analysis. Once photos of the vehicle are taken and processed, Mitchell translates the AI recommendations into actionable information that is based on the Vehicle Identification Number (VIN), pre-populating part- and operation-specific estimate lines. An appraiser may then review and revise the estimate or use straight-through processing to complete the claim without human intervention, depending on the carrier’s business rules and severity of the damage. “We remain committed to providing insurers with a flexible, open and turnkey claims automation solution,” said Olivier Baudoux, senior vice president of global product strategy and artificial intelligence at Mitchell. “Today’s demonstration with Tractable and other leaders in the insurance ecosystem gives the industry its first real glimpse at the future of touchless estimating and straight-through processing.” For more information about Mitchell Intelligent Estimating, visit the company’s website. You can also follow Mitchell on Twitter @MitchellClaims and @MitchellRepair for property casualty and collision repair updates and perspectives. About Mitchell International Headquartered in San Diego, Calif., Mitchell International, Inc. delivers smart technology solutions and services to the auto insurance, collision repair, disability and workers’ compensation markets. Through deep industry expertise, connections throughout the insurance ecosystem and advanced technology such as artificial intelligence and cloud-based solutions, Mitchell enables its customers and clients to succeed in today’s ever-changing environment. Each month, Mitchell processes tens of millions of transactions for more than 300 insurance providers, 20,000 collision repair facilities and 70,000 pharmacies. Its comprehensive solution and service portfolio empowers clients to restore lives after a challenging event. Mitchell, Genex and Coventry have recently aligned their joint industry expertise and advanced technology solutions to form Enlyte, a parent brand with more than 6,000 associates committed to simplifying and optimizing property, casualty and disability claims processes and services.