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Auto Physical Damage Podcasts

Mitchell Collision Podcast

September 2, 2022

The Mitchell Collision Podcast goes beyond Property and Casualty headlines to explore the latest trends in auto physical damage. Hosted by Ryan Mandell, the series includes in-depth interviews with experts from around the industry—carriers, repairers, OEMs, part suppliers, technology service providers and more. In each episode, Ryan provides insight and analysis on the market factors affecting automotive insurance claims and the delivery of proper, safe vehicle repair. Tune in by clicking one of the episodes below or subscribe on Spotify. You will find the latest episodes available first here. Episode 8: Building Customer Loyalty Through OEM-Certified Repairs­ September 2, 2022 Art Crawford, vice president of collision centres at AutoCanada, discusses the role that OEM certification plays in proper repair, customer loyalty and shop profitability. He and Ryan also examine how facilities like AutoCanada are collaborating with the OEMs to support and service the next generation of automobiles, including electric vehicles. Episode 7: Painting a New Picture: Automotive Coatings and Their Impact on Repair April 28, 2022 Think that paint color doesn’t affect a vehicle’s performance and Advanced Driver Assistance Systems (ADAS)? Think again! Jeff Wildman, manager of OEM and industry relations at BASF, joins host Ryan Mandell to discuss the latest trends in automotive coatings, how they impact collision repair and why OEM procedures are critical—especially when it comes to paint. Episode 6: New Opportunities in the Automotive Aftermarket March 1, 2022 Joe Sparacino, managing director of automotive aftermarket investment banking at Stifel, shares his perspective on the industry. From mergers and supply chain disruptions to the introduction of new markets focused on Advanced Driver Assistance Systems (ADAS), Joe and Ryan uncover the trends that have investment bankers and key stakeholders taking notice. Episode 5: Evolution and Growth in the Collision Industry November 1, 2021 Ryan and Ben Clymer, Jr.—CEO of the five-location MSO, Ben Clymer’s The Body Shop—discuss today’s challenges with the efficient delivery of proper, safe repair, including the ongoing impact of supply chain disruptions. They also uncover new growth opportunities and even potential roadblocks for the collision industry. Episode 4: What Vehicle Lightweighting Means for Collision Repair July 21, 2021 Ryan and Edwin Pope, principal analyst at IHS Markit, discuss the growing use of lightweight materials in new automobile design and construction. While these alternatives are helping to improve safety, boost fuel economy and reduce costs, they are also creating new challenges affecting insurance claims and the delivery of proper and safe repair. Episode 3: The Changing World of Automotive Recycling May 11, 2021 In this episode, Ryan welcomes Jeff Helget, vice president of operations at B&R Auto Wrecking. Together they explore how the automotive recycling industry is adapting to growing vehicle complexity, the pandemic’s impact on the supply chain, and changes in method of inspection including virtual and automated estimating. Episode 2: Silver Linings: Successfully Navigating an Uncertain Future February 25, 2021 Paul Prochilo, CEO of Canada’s Simplicity Car Care multi-shop operation and chairman of the Canadian Collision Industry Forum (CCIF), joins Ryan to discuss how COVID-19 has changed his business and the industry. Hear how the pandemic, despite its challenges, has produced silver linings and find out what they mean for the future of proper, safe vehicle repair. Episode 1: Re-Imagining What’s Possible in a Pandemic December 7, 2020 Ryan and Tony Cotto, director of auto and underwriting policy at National Association of Mutual Insurance Companies (NAMIC), discuss the impact of COVID-19 on automotive insurers. Learn how carriers have quickly adapted to a new normal and how they’re re-imagining the future of claims post-pandemic. About the Host Ryan Mandell is the director of claims performance for Mitchell’s Auto Physical Damage division. In this role, he works hand-in-hand with insurance executives and material damage leaders to provide actionable insights and consultative direction. Ryan is an accomplished business leader with expertise in management, analytics, strategy and product development.

Auto Physical Damage News Release

Mitchell Accelerates Total Loss Settlements for Auto Insurers and Policyholders

August 30, 2022

Company teams with LossExpress and Claim Toolkit to deliver the industry’s first total loss valuation solution with integrated loan payoff capabilities and automated tax and fee calculations. SAN DIEGO, Calif.—Mitchell, an Enlyte company and leading technology and information provider for the Property & Casualty (P&C) claims and Collision Repair industries, today announced that its advanced vehicle valuation solution now delivers full lender coverage and automated tax and fee calculations for total loss claims. These enhancements are designed to streamline the total loss settlement process for carriers by integrating Mitchell’s advanced WorkCenter platform with market-leading technologies from LossExpress and Claim Toolkit.  “Mitchell is absolutely committed to automating and expediting the claims process for our customers,” said Debbie Day, Executive Vice President and General Manager of Mitchell’s Auto Physical Damage division. “By joining forces with LossExpress and Claim Toolkit, we can help insurers reduce settlement cycle time—allowing them to provide better, faster and more accurate outcomes to their policyholders.” Mitchell WorkCenter Total Loss combines the company’s best-in-class physical damage claims handling solutions with J.D. Power data analysis and pricing techniques to generate fair market values for vehicles declared a total loss. Integrating the LossExpress technology with WorkCenter Total Loss gives U.S. and Canadian carriers access to the largest active lienholder network and lender coverage for loan payoff amounts. It also offers document procurement for all finance, vehicle, and asset types within Mitchell’s cloud-based solution as well as access to electronic lien and title information. “We collaborate closely with both Mitchell and LossExpress,” said Mark Mitchell, State Physical Damage Manager of Texas Farm Bureau Casualty Insurance Company. “The integration between the WorkCenter Total Loss and LossExpress solutions is a natural fit for settling total loss claims quickly while meeting our customers’ expectations for an efficient claims experience.” Through the integrated WorkCenter Total Loss and Claim Toolkit platforms, U.S. insurers have the ability to accurately and automatically calculate state-specific taxes and fees for total loss settlements. They can then use WorkCenter Total Loss to export a market value report along with a more detailed breakdown of the applicable taxes and fees for that particular loss vehicle. Automating this process assists carriers in decreasing settlement time and increasing customer satisfaction. Automotive insurers interested in WorkCenter Total Loss and its value-added integrations with LossExpress and Claim Toolkit can contact Mitchell or visit the company’s website for more information. About Mitchell International Headquartered in San Diego, Calif., Mitchell International, Inc. delivers smart technology solutions and services to the auto insurance, collision repair, disability and workers’ compensation markets. Through deep industry expertise, connections throughout the insurance ecosystem and advanced technology such as artificial intelligence and cloud-based solutions, Mitchell enables its customers and clients to succeed in today’s ever-changing environment. Each month, Mitchell processes tens of millions of transactions for more than 300 insurance providers, 20,000 collision repair facilities and 70,000 pharmacies. Its comprehensive solution and service portfolio empowers clients to restore lives after a challenging event. Mitchell, Genex and Coventry have recently aligned their joint industry expertise and advanced technology solutions to form Enlyte, a parent brand with more than 6,000 associates committed to simplifying and optimizing property, casualty and disability claims processes and services. For more information, follow Mitchell on Twitter @MitchellClaims and @MitchellRepair for property casualty and collision repair updates.

Auto Physical Damage Conferences

SEMA 2022

The SEMA trade show provides attendees with the opportunity to see thousands of the latest automotive performance products from hundreds of exhibitors, to discover the newest vehicle trends in the industry, and to develop various skills by attending any of the 70+ free educational sessions hosted by top industry professionals! Be sure to check out Mitchell, an Enlyte company, and all our latest repair solutions at booth #32245!   Learn More

Auto Physical Damage Conferences

Auto Glass Week

This year’s Auto Glass Week is in San Antonio, Texas, inviting industry leaders to come participate in this educational event. Auto Glass Week 2022 provides participants a showcase of advancements and innovation in the OE and aftermarket auto glass repair and replacement industry, as well as the opportunity to expand their professional network. Come and listen to top leaders through various educational keynotes and sessions, while also having the opportunity to view demonstrations on the exhibition floor!  Be sure to check out Mitchell, an Enlyte Company at booth #1006 to learn more about all of our repair technology solutions!   Learn More

Auto Physical Damage Conferences

CARSTAR National Conference

The CARSTAR National Conference 2022 is an event hosted by North America’s largest premier network of independently owned and operated collision repair facilities. Coming back in person for the first time in two years, the CARSTAR National Conference includes a three-day program featuring strategic planning, financial management, operational improvements, technical education sessions, panel discussions, motivational speakers, a vendor expo, and much more! Located in Nashville, the city has much to offer its visitors, from its cuisine to its business to its entertainment, serving as the perfect backdrop for this iconic event. Be sure to check out Mitchell, an Enlyte Company, at booth #125 for all of our latest collision repair technology solutions designed to manage everything from estimating to calibrating.   Learn More

Auto Physical Damage Article

Charged for Success: Understanding EV Trends and Their Impact

June 29, 2022

Sales of electric vehicles (EVs) grew by 85 percent in 2021 while sales of light-duty vehicles increased by just 3 percent over the same period. As more consumers embrace EVs and more automakers promise an all-electric line-up, insurers and repairers must prepare for dramatic changes to the way they manage collision claims. In this CIECAST webinar, Mitchell's Ryan Mandell, director of claims performance, describes the: •    Market factors driving EV adoption •    Effect of EV sales on claim frequency and costs •    Differences in EV construction and technology •    Challenges EVs introduce to the delivery of proper, safe repair •    Technology enhancements needed to support the safe return of EVs to the road View the recording below or click here to access the CIECA website for other CIECAST webinars.

Auto Physical Damage Article

Average Length of Rental for Repairable Vehicles: Q1 2022

May 23, 2022

U.S. Length of Rental—Q1 2022 The first quarter of 2022 saw average Length of Rental (LOR) for collision replacement-related rentals increase 4.9 days when compared to 2021. This nearly five-day increase continues the trend of unprecedented industry increases, including an almost four (3.9) day increase in the fourth quarter of 2021. While January is a traditional LOR peak time (along with June), historically the numbers tend to decrease in February and March. This stayed true in 2022 — but the numbers this year were much higher, with several industrywide issues contributing to these extraordinary results. U.S. Average Length of Rental (LOR) By State—Q1 2022 Excludes total losses. Overall In the U.S., Q1 2022 LOR was up to 18.2 days, an increase of 4.9 days compared to 13.3 days in Q1 2021. This includes replacement rentals for Drivable and Non-drivable repairs as well as Total Loss claims. The state of Washington recorded the highest overall LOR increase of 7.2 days (from 11.8 days to 19.0). Notably, Washington was in the bottom 10 states overall in Q1 2021. Nine other states experienced increases higher than six days, while 28 states plus the District of Columbia recorded increases of more than five days. Hawaii had the lowest increase with 1.5 days, while Nebraska and Iowa had increases of 2.8 and 2.9 days, respectively. Louisiana had the highest overall LOR of 22.3 days while seven additional states had LOR exceeding 20 days. It’s telling that, in Q1 2021, the highest LOR in any state was Louisiana at 16.4 days. One year later, only nine states and the District of Columbia have a lower LOR than Q1 2021’s highest mark. Regionally, no one was immune to these trends. The Southwest, Northwest, Southeast and Mountain states all had LORs of 19 days or more, meaning the drivers of these LOR increases are national issues with deep causal factors, including part delivery delays, shop production capacity and the impact of new technologies such as electric vehicles (EVs). With respect to parts, Greg Horn, Chief Innovation Officer for PartsTrader, shared: “We saw a record high of the median delivery days for all part types. We measure the median plus two standard deviations to capture the complete picture of all parts needing to be replaced.” He continued, “What we saw in the first quarter of this year is a median score of 15.6 days for the outliers. This is double of the median delivery days (plus two standard deviations) for the outliers that we saw in Q1 2021. As Enterprise has found, no region was immune from these delays; we saw significant increases in all regions in the U.S., with the highest increases in the upper Midwest and East Coast.” John Yoswick, editor of the weekly CRASH Network newsletter, weighed in on shop production capacity. “The length of rental for the first quarter doesn’t come as much of a surprise based on what we were seeing in terms of the backlog of work at U.S. body shops at the start of the year,” Yoswick said. “Our survey of nearly 500 shops in January found that if you wanted collision work done right away, you likely would have needed to call more than 100 shops before finding one that could start work immediately. The average scheduling backlog jumped to more than a month in January, reaching an average of 4.5 weeks nationally. That is more than a week longer than the record-high Q4 2021 backlog.” According to Yoswick’s research, the Q1 2022 backlog was almost 2.5 times the length of the typical first-quarter backlog. Since 2017, his research shows the average backlog for the first quarter has been just under two weeks. In addition, a record 84% of shops in January said they were scheduling new work two weeks or more into the future, and more than half of all shops (52%) said they were scheduling new work more than four weeks out. “The percentage of shops that might be able to fit you in within a week? Only 3%,” noted Yoswick. “An astonishing 15% of shops are reporting a backlog of more than eight weeks.” Looking at the data by region, CRASH Network’s data showed the longest backlogs were in the Mid-Atlantic states, where the average was 5.4 weeks. The South was close to that, at 5.3 weeks, and the Midwest was reporting a 4.9-week average backlog. Only one region, the West, reported a backlog of less than three weeks. But with an average of 2.4 weeks there, customers were waiting twice as long as the typical 1.2 weeks reported in that region in prior years. Ten of the 11 regions reported the longest average backlogs since CRASH Network began reporting the statistic in 2017. While still a small factor, the impact of EVs is important to consider. Increased gasoline prices alongside increasing consumer demand have made EVs more popular. EVs are also more difficult to repair due to equipment and safety considerations. Ryan Mandell, Director of Claims Performance for Mitchell International, offered thoughts regarding full battery electric vehicles (BEVs): “BEVs reached their highest-ever frequency as they accounted for 1.66% of repairable claims in Q1 2022, compared to 0.42%, 0.74% and 1.01% in the first quarter of 2019-2021, respectively. On average, BEVs are 27.83% more costly to repair than internal combustion engine (ICE) vehicles and require an average of 5.76 more labor hours per repair, resulting in longer keys-to-keys cycle times.” Drivable Claims Drivable LOR for replacement rentals was up 4.1 days nationally in the first quarter of 2022 (11.4 days to 15.5 days). The state of Washington had the highest overall increase of 5.6 days, while eight other states had increases greater than five days. An additional 19 states, as well as the District of Columbia, saw increases greater than four days. Oklahoma and Louisiana had the highest overall Drivable LOR at 18.9 days, while Hawaii (10.9 days) and North Dakota (11.0) had the lowest. Hawaii also had the lowest Drivable LOR increase, up 1.2 days, followed by Wyoming, Iowa and Nebraska, all with increases less than two days. Non-Drivable Claims While Drivable replacement rental LOR was certainly up, the highest increases were for Non-drivable replacement rentals. The first quarter of 2022 was 7.8 days higher than the previous year, at 26.7 days compared to 18.9 days in Q1 2021. Eight states had increases greater than 10 days: Washington at 12.1 days higher, South Carolina at 11.1 days higher, followed by Maryland, Oregon, New Mexico, Louisiana, Oklahoma and Idaho. An additional seven states had increases greater than nine days, while another 14 states and the District of Columbia had increases of eight days or more. The lowest increase was in Massachusetts with 4.1 days higher, followed by New York at 5.1 days, Mississippi at 5.4 days and Hawaii at 5.6 days. For the first time, five states had average Non-drivable LOR greater than 30 days: Louisiana, Oklahoma, West Virginia, South Carolina and Oregon. Nine other states were at 29 days or higher, followed by eight other states at 28 days or more. The District of Columbia came in lowest at 23.1 days, which was still 8.7 days greater than Q1 2021. “Non-drivable frequency in Q1 2022 remained elevated above 20% for the second consecutive quarter (20.22%). The previous years’ first quarter non-drive rates were 18.25%, 19.68% and 18.62% respectively from 2019-2021,” noted Mandell. Total Loss Claims The average LOR for replacement rentals associated with Total Losses was 18.4 days in Q1 2022, up 4.1 days from Q1 2021’s 14.3 days. While some of this rise may be attributed to the increased severities of collisions, it also could be impacted by higher Total Loss thresholds and carrier calculations, pushing more vehicles into the repairable category. According to Mandell, this trend is likely to continue. He observed, “As Actual Cash Values (ACV) rise, we can expect Total Loss frequency to decline as more borderline losses are deemed to be more economical to repair. This has been the case in the U.S., which saw a 16.1% Total Loss frequency in Q1 2022, compared to 17.2% in Q1 of 2021. Such a scenario could impact shop capacity, especially in the face of a tight labor market, and drive keys-to-keys cycle times even higher.” The state of Washington had the highest quarter-over-quarter increase with 9.4 days, followed by a 9.1 day increase in Oregon. These two states also accounted for the highest overall Total Loss LOR. Two other states (Idaho and Rhode Island) and the District of Columbia increased eight days or more. Hawaii had the lowest Total Loss LOR increase, up 1.2 days, with only Texas and Alabama seeing an increase of 2.9 days or less. The lowest Total Loss LOR was in Florida (15.1 days), an increase of 3.1 days.   Canadian Average Length of Rental (LOR) By Province—Q1 2022 Excludes total losses. Canada Length of Rental—Q1 2022 When we reviewed the average Length of Rental (LOR) results for Q4 2021 collision replacement-related rentals in Canada, we noted the one-day increase with mixed results. On one hand, any increase should be concerning; on the other hand, Canada’s results paled in comparison to the U.S. results of an almost four-day increase. We noted that we would be watching the first quarter of 2022 with trepidation. Overall The results are in. Canada’s average LOR increased four full days to 15.1 compared to Q1 2021’s 11.1 days. Nova Scotia had the highest increase at 5.0 days, followed by New Brunswick, Ontario and Quebec at 4.7 days. Alberta had a 3.2-day increase, Prince Edward Island (PEI) 2.6, and Newfoundland and Labrador at 1.6 days. It’s worth noting that, in Q1 2021, the highest overall LOR was in Ontario, at 12.2 days. One year later, only PEI (11.3) had a LOR lower than Ontario. Drivable For replacement rentals associated with Drivable claims, overall LOR increased to 10.9 days, a 2.3-day increase compared to 8.6 days in Q1 2021. Ontario had the highest overall LOR at 12.5 days, an increase of 3.2 days. PEI had the lowest Drivable LOR at 6.6 days, an increase of 0.6 days. Non-Drivable Rentals associated with Non-drivable claims had the largest impact on Canada’s overall results. Non-drivable LOR in Q1 2022 was 25.8 days, an 8.3-day increase over Q1 2021. Nova Scotia and PEI had the largest increases at 11.2 and 10.4 days, respectively, followed by New Brunswick (+9.9) and Ontario (+9.8). Alberta’s increase was 7.7 days, with Newfoundland and Labrador at a 5.8-day increase. Quebec had the smallest increase, but it was still 5.4 days higher than Q1 2021. Total Loss Claims Total Loss LOR results also had an increase, in part due to the Non-drivable increases. Total Loss LOR was up 4.9 days in Q1 2022 to 15.2 days from 10.3 in Q1 2021. Nova Scotia, Ontario, Quebec and New Brunswick had increases greater than five days, while Alberta’s Total Loss LOR increased 4.3 days. While some of the Total Loss LOR rise may be attributed to the increased severities of collisions, it also could be impacted by higher Total Loss thresholds and carrier calculations, pushing more vehicles into the repairable category. According to Mandell, this trend is likely to play out in Canada as well. He observes, “As Actual Cash Values (ACV) rise, we can expect Total Loss frequency to decline as more borderline losses are deemed to be more economical to repair. This has been the case in the U.S., which saw a 16.1% Total Loss frequency in Q1 2022, compared to 17.2% in Q1 of 2021. Such a scenario could impact shop capacity, especially in the face of a tight labor market, and drive keys-to-keys cycle times even higher.” Mandell continued, “Canada’s increase in Total Loss market values has not been as dramatic as what the U.S. has experienced, but trends are starting to show value increases accelerating. The Canadian Total Loss market values increased by 23.06% in Q1 2022 compared to Q1 2021. The overall Total Loss market value increase in 2021, compared to 2020, was only 10%. This suggests that Canada is at the beginning of a similar trajectory to what the U.S. experienced in 2021.” Data excludes the private carrier provinces of British Columbia, Manitoba and Saskatchewan. Summary The results for the first quarter of this year are eye-opening. There are many factors affecting everyone in the collision industry, including technician staffing, ever-changing parts availabilities, new and used vehicle pricing, inflationary pressures and new claims processes. Traditionally, the second quarter of each calendar year yields the lowest LOR, but it remains to be seen how these industrywide issues will affect this year’s results. The entire industry will play a part in ensuring all collision-related businesses are aligned, not just to offer procedural solutions, but to ensure our mutual customers receive safe and proper repairs, an excellent experience and peace of mind. The quarterly LOR summary is produced by Enterprise Rent-A-Car. Through its ARMS® Automotive Suite of Products, Enterprise provides collision repair facilities with free cycle time reporting with market comparisons, free text/email capability to update their customers on vehicle repair status, and online reservations. More information is available at