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Auto Claims Dispatch Assignment Solution

Flexible, configurable tools designed for your auto physical damage insurance claims workflow

Few organizations can accommodate a one-size-fits-all approach to the dispatch process. WorkCenter™ Dispatch is a configurable workflow solution that empowers carriers to define their ideal business processes. Our innovative assignment and resource allocation tools can schedule and match each claims assignment such as Appraisal, Review, & Reinspection assignments to the right resource. The result? A flexible solution that can efficiently manage resources, reduce cycle times, and improve customer experience throughout the claims process.

WorkCenter Dispatch helps you:

  • Automate the workload management of field and virtual resources across the claims cycle.
  • Visualize workloads to track productivity.
  • Configure resources to handle claims based on what they do best (i.e. vehicle types, total loss, partial loss).
  • Accommodate various appraisal, review and reinspection workflows based on resource territories and expertise.

Simplified Communication Based On Your Needs

You can organize task assignments and appraisal resources using set criteria provided by WorkCenter Dispatch. The dispatcher can then schedule and map the most efficient routes using flexible scheduling methods based on outstanding assignments, available appraisers, and designated business constraints. Field appraisers can view their schedule conveniently online, through their smartphone, or on their GPS supported device.

Claims Triage

Improve decision-making
at First Notice of Loss (FNOL)

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Customizable solutions to
schedule an assignment

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Intelligent Field Dispatch

Dispatching tool to schedule
and map the most efficient routes

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