With WorkCenter Customer Satisfaction, you can:
- Reveal the primary drivers of satisfaction with the claims experience.
- Access impartial data to gain insight into your customers' real experience.
- Get notified when a customer responds negatively to a survey to address problems promptly.
- Compare your results against your peers and competitors with industry benchmark data.
Results You Can Measure
We combine over 25 years of experience with our extensive claims data, custom analytics and the largest database of completed customer satisfaction surveys in the industry, so you can:
- Improve communications with customers
- Improve opportunities for employees
- Maximize policyholder retention and referrals
- Analyze your performance against industry peers
- Gain actionable insights to consumer satisfaction levels at auto body shops in your direct repair program
Optimize Your Customer Satisfaction Index
Powered by AutocheX, our evaluating service and business analytics help you optimize your Customer Satisfaction Index reporting and management processes with features such as:
- Industry and/or custom benchmarking
- Immediate customer feedback
- Multi-level reporting through claim types
- Consistency in method and sample size