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Customer Satisfaction Solutions for Insurers

Solution to measure and provide insight into the overall customer experience

In an increasingly competitive marketplace, you need a customer experience strategy that goes beyond simple surveys. With Mitchell WorkCenter™ Customer Satisfaction you have the tools to craft an effective, measurable strategy to meet and exceed customer expectations. Web-based reporting tools and customer alerts give you a clear picture of each customer’s claims experience to proactively resolve issues.

Optimize your Customer Satisfaction Index

With WorkCenter Customer Satisfaction, you can:

  • Create custom survey questions tailored to your business
  • Reveal the primary drivers of satisfaction with the claims experience
  • Access impartial data to gain insight into your customers' real experience
  • Get notified when a customer responds negatively to a survey to address problems promptly
  • Compare your results against your peers and competitors with industry benchmark data

Results You Can Measure

We combine over 25 years of experience with our extensive claims data, custom analytics and the largest database of completed customer satisfaction surveys in the industry, so you can:

  • Improve communications with customers
  • Improve opportunities for employees
  • Maximize policyholder retention and referrals
  • Analyze your performance against industry peers
  • Gain actionable insights to consumer satisfaction levels at auto body shops in your direct repair program

Optimize Your Customer Satisfaction Index

Powered by AutocheX, our evaluating service and business analytics help you optimize your Customer Satisfaction Index reporting and management processes with features such as:

  • Industry and/or custom benchmarking
  • Prompt customer feedback
  • Multi-level reporting through claim types
  • Survey distribution via text message, email, or phone
  • Consistency in method and sample size


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