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Mitchell Cloud Glass for Claims

Streamlining the glass claims workflow for carriers

With Mitchell Cloud Glass, insurers can easily and cost-effectively manage the entire auto glass claims process through an integrated, web-based platform. From first notice of loss (FNOL) and coverage verification to partner connectivity and payment settlement, Mitchell Cloud Glass is designed for carriers of any size. As an end-to-end solution, it can help you:

  • Reduce time-consuming, manual reviews with built-in auditing and compliance rules.
  • Initiate the claim and verify policyholder coverage.
  • Oversee the entire glass claims process from start to finish.
  • Access up-to-date parts, materials, labor and pricing data for National Auto Glass Specifications (NAGS).

Encourage Competition

Unlike third-party administrators who offer a fixed-price per claim, Mitchell Cloud Glass encourages providers to compete for your business by improving their offerings and terms. This lowers overall claims costs and delivers accurate market pricing.


Key Advantages:

  • Visibility over the entire glass claims workflow
  • Control of the claim to ensure potential issues are identified early
  • Competitive market pricing by glass vendors
  • Effective vendor management with minimal administrative burden
  • Cost savings from electronic assignment and web-based FNOL
  • Accuracy with integrated auditing and compliance rules
  • Sophisticated reporting to identify, and promptly respond to, trends by vendor, region or vehicle type
  • Customer satisfaction by allowing policyholders to choose their own service provider

Key Features:

  • Integrated repair procedures including windshield replacement instructions, tools and recommended materials
  • Easy-to-use FNOL interface for carriers, shops and policyholders
  • Simplified vendor management to quickly build vendor networks without excess paperwork
  • Integrated VIN decode capability that helps ensure the correct parts are installed
  • Real-time audit functionality with the latest NAGS data to prevent overpayment
  • Automated coverage verification to eliminate unnecessary calls and improve policyholder satisfaction
  • One-click electronic assignments to the shop of your choice
  • Detailed reporting for both carriers and glass vendors


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