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Mitchell Cloud Glass for Claims

Streamlining the glass claims workflow for carriers

With Mitchell Cloud Glass, insurers can easily and cost-effectively manage the entire auto glass claims process through an integrated, web-based platform. From first notice of loss (FNOL) and coverage verification to partner connectivity and payment settlement, Mitchell Cloud Glass is designed for carriers of any size. As an end-to-end solution, it can help you:

  • Reduce time-consuming, manual reviews with built-in auditing and compliance rules.
  • Initiate the claim and verify policyholder coverage.
  • Oversee the entire glass claims process from start to finish.
  • Access up-to-date parts, materials, labor and pricing data for National Auto Glass Specifications (NAGS).

Encourage Competition

Unlike third-party administrators who offer a fixed-price per claim, Mitchell Cloud Glass encourages providers to compete for your business by improving their offerings and terms. This lowers overall claims costs and delivers accurate market pricing.

claims-review-and-estimate-compliance-large

Key Advantages:

  • Visibility over the entire glass claims workflow
  • Control of the claim to ensure potential issues are identified early
  • Competitive market pricing by glass vendors
  • Effective vendor management with minimal administrative burden
  • Cost savings from electronic assignment and web-based FNOL
  • Accuracy with integrated auditing and compliance rules
  • Sophisticated reporting to identify, and promptly respond to, trends by vendor, region or vehicle type
  • Customer satisfaction by allowing policyholders to choose their own service provider

Key Features:

  • Integrated repair procedures including windshield replacement instructions, tools and recommended materials
  • Easy-to-use FNOL interface for carriers, shops and policyholders
  • Simplified vendor management to quickly build vendor networks without excess paperwork
  • Integrated VIN decode capability that helps ensure the correct parts are installed
  • Real-time audit functionality with the latest NAGS data to prevent overpayment
  • Automated coverage verification to eliminate unnecessary calls and improve policyholder satisfaction
  • One-click electronic assignments to the shop of your choice
  • Detailed reporting for both carriers and glass vendors

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