MyPriceLink Frequently Asked Questions
Q1: What is MyPriceLink?
A1: MyPriceLink (MPL) is a comprehensive service that enables real-time pricing up front in the estimate writing process, resulting in a seamless and less disruptive workflow for obtaining prices for GM, Ford, and future OEM vehicles. MPL currently is limited to the U.S. market. For more information, please visit MyPriceLink.com
Q2: What do you mean MPL is a comprehensive service?
A2: The MPL service affects all aspects of the collision workflow. This includes those who write collision estimates, and those who fulfill MPL part orders. Specifically, this includes:
- Collision Shops
- Insurance Companies
- Independent Adjusters
Q3: How do I know it works?
A3: MyPriceLink integration been available in Mitchell Estimating products since December of 2015 for all GM vehicles. Ford MPL integration will be leveraging the same technology.
Q4: Do I need to do to anything special to get real-time prices for Ford vehicles?
A4: For Mitchell Estimating customers simply update to the June release, but for Mitchell Cloud Estimating customers no additional steps are required. Once Mitchell Estimating is updated and connected to the internet, the application will seamlessly pull MPL pricing for Ford and GM vehicles and all future OEMs that integrate with MPL.
Once Mitchell Estimating is updated and connected to the internet, the application will seamlessly pull GM parts prices from the MPL service and display them in the application just like any other vehicle.
Q5: So I need an internet connection to use MPL? What if I need to work remotely?
A5: Yes, an internet connection is required to display real-time part prices in both Mitchell Estimating, and Mitchell Cloud Estimating*. For Mitchell Estimating, if no connection is available, you will still be able to write the estimate, but prices may display as $0.00 on the repair lines. Once a connection is available, users can select the “Refresh Dynamic Pricing” in the toolbar to update prices from MPL. Another option for users that need real-time prices without an internet connection is to open the estimate or assignment before losing internet connectivity. Once the vehicle is decoded, click on the repair tab in Mitchell Estimating to initiate the MPL service. Saving and closing the estimate at this point will store the real-time prices temporarily, for up to 24 hours. *A full time internet connection is required for Mitchell Cloud Estimating.
Q6: Do I need to update my Mitchell Estimating immediately? What happens if I do not update?
A6: In order to receive real-time pricing, you will need to update to the latest Mitchell Estimating version. If you do not update to the latest version, Mitchell Estimating will continue to work as expected; however, you will be using historical pricing rather than the latest available pricing from GM via MyPriceLink.
Q7: How does it all work? What do I need to provide to the dealer to honor the prices that are displayed in Mitchell Estimating ?
A7: Since the MPL service is comprehensive, it integrates with both the Collision Estimating System and the Dealer Management Systems. The MPL service provides the real-time pricing in Mitchell Estimating products, and makes those prices available to the MPL dealer systems via a quoting mechanism. A unique Quote ID for each pricing request for Mitchell Estimating customers. Mitchell users can use this Quote ID when ordering parts from their dealer, or provide the VIN of the vehicle:
Mitchell Cloud Estimating:
Q8: How long are the quotes valid for? Should I print a disclaimer on the estimate?
A8: Every real-time pricing request will generate a unique Quote ID, which is valid for 120 days. After 120 days, prices are no longer valid, and would require obtaining new prices from MPL along with a new quote ID. Adding a disclaimer will vary from business to business, but should be considered if estimates are valid for longer than 120 days. If the estimate is over 30 days old, GM recommends refreshing the quote to pick up any pricing changes.
Q9: What if I have issues, who do I call?
A9: Mitchell will continue to provide support for all issues relating to Mitchell Estimating and Mitchell Estimating Cloud. Mitchell Estimating depends on the MPL service to display MPL parts pricing, so in the event of a MPL interruption or outage, Mitchell Estimating will not be able to display real-time prices within Mitchell Estimating or Mitchell Estimating Cloud. Though an outage or interruption is unlikely, Mitchell will work to ensure minimal impact to our users.