RepairCenter™ Customer Engagement Tools

Powerful tools to keep you connected to your customers

We know how important your customers are to you. You work hard to turn a stressful and frustrating event into a great collision repair experience. Mitchell RepairCenter™ Customer Engagement Tools deliver fast, accurate and impartial customer satisfaction results. Quickly use customer satisfaction indexing (CSI) data to proactively solve problems, capitalize on strengths and demonstrate a commitment to customer service excellence.

RepairCenter's Customer Engagement Tools will help you:

Improve customer communications
Understand, meet and exceed customer expectations
Increase customer loyalty and profitability
Gain repeat business and referrals that lead to business growth
Identify areas of improvement
Use what you learn to motivate employees and achieve performance goals
Enhance business relationships
Document customer satisfaction and improve shop-insurance company interactions

To request more info, call 1.800.238.9111

Survey Reporting

Actionable data
from customer feedback

Press

Mitchell Issues 2nd Quarter 2019 Industry Trends Report

“Humane” Automation, Avoiding Adjuster “Decision Fatigue,” and Auto Claims Collide with Climate Change.

Find out who won!

Collision Industry Blog

Arizona Industrial Commission Proposes Changes to Pharmacy Fee Schedule

The Industrial Commission of Arizona posted their staff proposal and request for public comment for the 2019/2020 Arizona Physicia...