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Physical Damage Claims Management Solutions

Comprehensive, Web-Based Claims Management System for Auto Insurers to Simplify Claims Processing

Auto insurers need tools to simplify physical damage claims processing from the first notice of loss (FNOL) to settlement. Mitchell WorkCenterTM is an open, end-to-end modular solution that allows you to configure the modules and integrations specific to your unique business needs. Achieve better outcomes through improved accuracy and efficiency, while lowering the total cost of ownership.

WorkCenter’s modules and integrations can help you:

  • Reduce cycle time with seamless claims data sharing.
  • Simplify the claims process by streamlining assignment and claim routing.
  • Produce accurate estimates with our industry-trusted database.
  • Collaborate with business partners to speed workflow.
  • Accelerate the settlement process to get customers back on the road sooner.

Simple Software System Integration

Our platform provides you with the ability to send and receive all information straight into your claims management system. With a proven track record of projects implemented in 90 days or less, your IT department will find integration with Mitchell WorkCenter simple.

Your Workflow, Your Way

No two businesses work the same way. With WorkCenter, you can configure and manage your software based on your business needs. Access our entire suite or select certain features that best fit into your claims management workflow.

End-to-End Physical Damage Claims Solution

Designed for ease-of-use, Mitchell WorkCenter brings accuracy and efficiency to everyone involved in the claim. All functionality is configurable to your workflow.


WorkCenter Dispatch

Drive down cycle times and improve the customer experience using resource allocation functionality. Schedule and match each claims assignment to its most efficient method of inspection and appropriate resource.

Assisted Review

Streamline the claims review process with artificial intelligence and easily audit, reconcile, and approve estimates quickly and accurately.

Estimate Advisor

Easily audit estimates with Estimate Advisor to help ensure appraisers follow your defined business rules before the estimate is uploaded.

Total Loss

Close claims quickly and effectively by delivering total loss values that are fair, verifiable, and easy to explain.

Photo-Based Estimating

Improve efficiency by empowering your customers to submit photos of their damaged vehicle and enabling your appraisers to write estimates right from their desk.


Access OEM repair procedures, diagnostic trouble codes, parts and labor look-up and other repair resources in one location.

WorkCenter Customer Satisfaction

Enhance your customers’ experience by getting immediate customer feedback and multi-level reporting.

WorkCenter Customer Satisfaction

Enhance your customers’ experience by getting immediate customer feedback and multi-level reporting.


First Notice of Loss

Easily integrate First Notice of Loss into your WorkCenter workflow to automatically start a claim and attach the facts of loss to the claim.

Mitchell Connect

Simplify the collection and flow of critical claims information and documentation with Mitchell Connect for Staff—from physical damage estimates to digital images—both within your business and with your repair partners.

Parts Portal

Manage Alternate Part Profiles to define parameters for aftermarket and recycled part category usage. Easily access parts vendors such as PartsTrader from within Parts Portal.


Make use of the data that you have to help you make better informed decisions and increase efficiencies within the organization.