Streamline Operations & Enhance Customer Satisfaction for MSOs
Mitchell MSO Suite delivers end-to-end workflow optimization—from assignment management to central desk review—providing greater visibility across your organization while enhancing customer experience.
Centralized Management That Powers Your Entire Repair Workflow
Optimize Assignment Routing
Efficiently receive insurance partner assignments and redistribute work based on location capacity, certifications, technician availability and specialized repair capabilities.
Unified Operations
Simplify operations with comprehensive, multi-location visibility.
Enhance Communication
Foster seamless collaboration between repair facilities, MSO central desk reviewers, insurance partners and vehicle owners through integrated messaging, status updates, supplement approvals and more.
Accelerate Estimate Review
Enable central desk reviewers to highlight and suggest revisions, allowing appraisers to quickly accept or reject estimate line changes before submission to insurance partners.
Drive Performance with Analytics
Access customizable dashboards with real-time metrics on the KPIs that matter most—from customer satisfaction scores to cycle times—empowering data-driven decisions across your network.
Integrated Collision Management Software Designed for MSOs
- Centralize Assignment with Mitchell Connect
Consolidate all repair information in one accessible location—from customer contact details to diagnostic scans, vehicle photos and repair documentation. - Write Estimates with Mitchell Cloud Estimating
Easily manage estimate change requests from MSO central desk reviewers and identify relevant repair procedures within the estimate line using Mitchell Cloud Estimating, accessible from any internet-enabled device.
Take it a step further and incorporate AI into your estimating process with Mitchell Intelligent Estimating. - Elevate the Customer Experience with Mitchell ServiceLink
Keep vehicle owners informed with automated repair status updates and gather valuable feedback through post-repair satisfaction surveys to continuously improve service quality.