Track Collision Claims Performance & Customer Satisfaction
Leverage claims and repair data to improve growth and maximize returns. We simplify the entire data aggregation process to offer insurance carriers, independent repair facilities and Multi-Site Operators (MSOs) actionable insights that provide a clear path to achieving their business objectives.
Analytics & Reporting Solutions
miScore
Scorecard Analytics for Shop Management
miScore has all the features you need to monitor the performance of your repair facilities, staff, independent appraisers and more! With an easy setup process and an intuitive visual output, it brings simplicity to operational reporting. Integrated with Mitchell WorkCenter and Mitchell Connect, miScore provides:
- Insight into Key Performance Indicator (KPI) trends, along with team and individual performance breakdowns
- Access to the claims impacting results so that you can identify outliers using the claim-level drill down
- Anonymized peer performance data to maintain a competitive culture
miTrends
Insights for Claims Performance Management
miTrends is a self-serve analytics platform designed for everyday use by business leaders. Using the smart, simple interface, insurance industry professionals can select metrics from a library of KPIs to create quick, custom reports. Popular features include the ability to filter data, view trends and compare results between your company and the industry—all while maintaining access to claim-level details.
Custom Analytics Services
Visualization Services
Custom Claims Analytics Dashboards
Make data actionable and get quantifiable insights into every aspect of the claims cycle. Whether you’re looking for a dashboard on estimating trends or want to track your team’s productivity, Mitchell can create a visual view that brings your data to life. Explore trends and get a deeper understanding of your business so that you can make strategic decisions with confidence. Our visualization portfolio allows you to:
- Review a wide range of options
- View an easy-to-use dashboard on estimating trends
- Track your team’s productivity
Data Feeds
Advanced Record Sharing
Our detailed data feeds give you the flexibility to warehouse and combine Mitchell data with your own, giving your analysts unparalleled access to create one-of-a-kind insights on demand.
Improve Customer Satisfaction Throughout the Body Shop Repair Process
Mitchell ServiceLink Powered by UpdatePromise
Clear and timely communication is essential to customer satisfaction. That's where Mitchell ServiceLink comes in—a comprehensive solution that keeps vehicle owners informed by providing automated email or text message updates throughout the repair process.
Understanding the experience of your policyholders is crucial. After the repair, Mitchell ServiceLink sends customer satisfaction surveys via email or text. These surveys are designed to be quick and easy for vehicle owners to complete, ensuring you gather meaningful insights into their repair experience.
