Loss Profiling & Dispatch
Kickstart Auto Claims
Mitchell WorkCenter offers loss profiling, assignment and dispatch capabilities designed to simplify the claims process for dispatchers, appraisers and policyholders.
Start the Claims Journey Off Right
Optimize resource utilization and efficiently distribute work across your appraisal network while seamlessly integrating with our cloud-based platform, taking advantage of features that can help reduce cycle times and improve policyholder satisfaction.
First Notice of Loss
Enable consumers to start the claim process on their mobile device, anywhere and anytime. With our Photo Capture solution, policyholders can quickly report loss details and upload images of the damaged vehicle. For added convenience, carriers can integrate the functionality into their native mobile application.
Assignment
Our system optimizes the method of inspection (MOI) selection and resource allocation, ensuring each claim is handled by the right resource at the right time. Features include:
- MOI Recommendations - Receive data-driven suggestions based on predictive analytics
- Self-Service Capability - Enable staff to pull additional work when capacity allows
- Flexible Implementation - Deploy with online or phone-in loss reporting to match your existing workflow
Dispatch
Mitchell WorkCenter's dispatch capabilities let your team focus on accurate estimating and customer service—while our system handles the rest. Your organization can take advantage of:
- Appointment Booking - Schedule appraisals based on resource availability, including support for reinspection
- Route Optimization - Automatically map efficient routes with options for team-wide or individual planning
- Resource Allocation - Match claims to appraisers based on territories, expertise and workload
- Visual Tracking - Allow dispatchers to visualize workloads using the intuitive interface as well as monitor performance and adjust assignments as needed
- Workload Distribution - Allocate overflow assignments across photo-based estimating, field appraisers or independent adjusters
Itinerary View
Plus, appraisers can view and manage assignments, set their route and schedule appointments conveniently within Mitchell Connect.
