Create the Customer Experience That Gives Your Shop a Competitive Edge
Mitchell RepairCenter helps you monitor customer satisfaction and boost engagement. Its reporting, communication and opportunity management capabilities provide actionable insights that shop owners can use to enhance service and create customers for life.View Resources
Build Customer Loyalty & Drive More Referral Business
Our customer satisfaction indexing (CSI) tools and online repair status updates provide a quick, clear and streamlined communication channel between auto body shops and vehicle owners. Simply select the integrated packages or individual modules that meet your business and service needs, and we’ll do the rest.
Vehicle Status & Customer Communication
Online Repair Status
- Keep customers updated using text messages and email.
- Send vehicle progress alerts to primary contacts.
- Email vehicle owners information on repair status, job progress, expected delivery date and more.
- Use the auto-trigger option when there is a vehicle department change during the repair.
- Provide email updates on the repair, including any notes, attachments and final bills.
Customer Engagement Tool (CSI)
- Get accurate, impartial customer satisfaction data and customized, dynamic reporting tools.
- Improve customer experiences while building customer satisfaction and brand loyalty.
- View customer survey data and make informed decisions.
- Grow your business through stronger referrals.
- Track, manage and close sales opportunities with Mitchell RepairCenter’s Opportunity Management module.
- Document customer contact information.
- Identify and follow up on walk-in customers.
- Organize information to relay to vehicle owners.