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RepairCenter Survey Reporting

Improve your customer experience and differentiate your business with customized, dynamic reporting tools

User-friendly Mitchell RepairCenter™ Survey Reports simplify the reporting process and give you control over what customer satisfaction data you receive, how often you receive it and how it is delivered to you:

  • Get a direct line to customer feedback and trustworthy real-time data
  • Gain valuable insights needed to improve daily processes, exceed customer expectations and deliver the best possible repair experience

Accurate, Unbiased Information Helps You Make Smart Decisions

In addition to advanced, easy-to-use reporting features, the RepairCenter Customer Engagement Tools solution includes:

  • Survey questions proven to reveal the primary drivers of satisfaction with the repair experience
  • Professional telephone interviewers who collect accurate information in a consistent format
  • Impartial data—your customers tell us things about their experiences they might not feel comfortable telling you
  • Real-time alerts that warn you of a negative survey response, allowing you to proactively deal with issues as they arise
  • Industry-leading Benchmark information—we interview nearly 70,000 vehicle owners every month and have the largest database of customer opinion in the industry today

Powered by AutocheX—The Collision Industry’s Most Respected and Credible CSI Source

Powered by AutocheX – The Collision Industry’s Most Respected and Credible CSI Source RepairCenter Customer Engagement Tools are based on over 20 years of leadership in customer satisfaction measurement, reporting, analysis and research. We measure satisfaction on behalf of independent shops and across a broad spectrum of major insurance DRPs. No other CSI vendor provides such a comprehensive picture of your customer satisfaction. It’s the competitive edge you need to improve customer satisfaction, increase loyalty and gain the referrals that will grow your business.


Press

Mitchell Committed to Open, No-Cost Data Platform and Providing Solutions to Advance the Collision Repair and Claims Industries

Supports CIECA’s Original Mission of Encouraging Open Competition and Free Choice for the Mutual Benefit of All Parties

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Find out who won!



Collision Industry Blog

Taking a Position on Pre- and Post-Repair Vehicle Scanning

As vehicle complexity has increased exponentially in the last decade, collision repair diagnostics has taken center stage in the c...

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