Improve Accuracy, Consistency, Efficiency and Overall Claim Outcomes

Mitchell’s leading end-to-end third party liability solution combines powerful software with technology-enabled services

Mitchell provides you with the building blocks to lay a solid foundation for your third party claims process.

Claim professionals like you seek to settle third party claims accurately and efficiently, but the complexity of third party claims processing can sometimes get in the way. Keeping up with the latest technologies or trends is an important way to stay relevant, remain competitive and enhance efficiencies. However, when carriers lose focus on the fundamentals they may create inconsistencies across their organizations and make it more challenging for adjusters to succeed.

Mitchell provides you with the building blocks to lay a solid foundation for your third party claims process. The Mitchell Third Party Solution is designed to smooth out your third party claims handling workflow, bringing adjusters the injury and liability information they need, exactly when they need it so they can consistently settle claims accurately and efficiently. Mitchell also helps you succeed by working with you to customize your third party solution based on your own claim handling philosophies versus historical data practices. We can help you arm your adjusters—regardless of experience—with the tools and information they need to make more accurate settlements on each and every claim.

Mitchell Technology Enabled Services

Mitchell’s Technology Enabled Services combines our best in class bill review and claims technology with our expertise in claims execution. Our Technology Enabled Services provide end-to-end document processing, bill review and specialty services with speed and accuracy, returning exceptional value to our clients’ business.

Services Include:

  • Demand Processing
  • Data Capture
  • Document Organization and Management
  • Front-end Coding
  • Second-level Code Review
  • Bill Review
  • Nurse Review
  • Peer Review
  • Direct-to-provider Negotiation and Payment
  • Auto Provider Network
software solution

Mitchell DecisionPoint® Bill Review Platform

Help reduce claims handling costs and improve consistency using the industry-leading bill review platform. Mitchell’s medical bill review platform provides a comprehensive and flexible set of adjustments and fee schedules that can be tailored for liability claims. The solution provides clear findings to help adjusters consider and address gaps, delays and extended treatments. These findings and adjustments are delivered within the software and associated reporting in order to maximize adjusters’ ability to effectively negotiate medical specials.

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Networks and Negotiations

Whether the provider is in our network or we negotiate with them on your behalf, our Provider Payment Solutions ensure that you don’t pay more than expected. Using the industry’s largest directly contracted Auto Network, while tapping into our team of expert negotiators helps you settle your unrepresented claims as quickly and efficiently as possible.

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Demand Package Processing and Management

Mitchell’s end-to-end third party solution suite helps claims organizations effectively and efficiently manage third party demands and documents. We support adjusters’ decision-making processes by providing organized, fully coded documents in an easy-to-digest format.

Mitchell processes more than a half million demands annually with more than 3.5 million medical bills. We’ve seen firsthand the claims practices that help carriers succeed. To help you better position your organization, we’ve pulled together a list of the most common characteristics we see in today’s top-performing third party claim teams.

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Mitchell Claim IQ

Mitchell ClaimIQ helps claims organizations improve accuracy, consistency and cycle time for both liability and injury evaluations. ClaimIQ is built on each company’s own claims handling philosophies, fact-based recommendations and best practices, making it truly unique to each organization’s needs. 

Mitchell’s injury evaluation capabilities allows adjusters to consistently and comprehensively document their injury evaluations.

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Additional Third Party Solutions

Mitchell Adjuster Portal

Help adjusters get a full picture of injuries and treatments related to a claim. The Adjuster Portal is a liability-claims specific application that provides adjusters an evolving picture of a claim as it develops and offers seamless integration with other solutions including demand and service referrals, injury evaluation, reporting and material damage data. Clients can start using the the portal without any IT or implementation costs

Assess Performance with Advanced Reporting & Analytics

Drill down into consistency, accuracy and operational trends within the claims organization using Mitchell’s third party liability reporting capabilities. Mitchell provides a full picture of claims operations through visual dashboards that highlight key trends that can be further refined to isolate metrics within a specific division, office, team or adjuster. Additionally, we offer an industry comparison report that takes performance reporting a step further to help analyze costs versus the industry, and even drills down into specific venue, injury type and utilization trends.

Mitchell Claims Performance Consulting

Mitchell offers consulting services to help clients gain a deep understanding of how their current Mitchell product features can be leveraged to meet the demands of a dynamic market. Leveraging our rich database and reporting capabilities, our Claims Performance Consulting professionals use in-depth expertise to help clients identify untapped opportunities in their claims management processing as well as reveal custom, actionable insights and benchmark their results compared to the industry.

Focus on the fundamentals to help boost third party claim accuracy, consistency, and efficiency.

The Fundamentals of Third Party Claims Processing

So, what are the most important building blocks of third party injury claim handling? Mitchell has helped more than half of the top 20 auto carriers build successful and consistent third party claim programs. Based on that experience, we’ve put together a list of the top 5 fundamentals that are vital for consistent third party claim processing, including:

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