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Auto Claims Dispatch Assignment Solution

Flexible, configurable tools designed for your auto physical damage insurance claims workflow

Few field appraisal organizations can accommodate a one-size-fits-all approach to the dispatch process. WorkCenter™ Dispatch creates the workflow connections you want based on your business standards. Our innovative assignment and resource allocation tools can schedule and match each claims assignment to its most efficient resource. The result? Reduced cycle times and improved customer experience throughout the claims process.

WorkCenter Dispatch helps you:

  • Reduce cycle time with less time-consuming paperwork and pre-day planning.
  • Send assignments to the appropriate appraiser quick and efficiently, avoiding rework.
  • Determine the most appropriate resource to handle the claim based on your criteria (i.e. total loss claim).
  • Accommodate various workflows ranging from regional differences to catastrophe situations.

Simplified Communication Based On Your Needs

You can organize task assignments and appraisal resources using set criteria provided by WorkCenter Dispatch. The dispatcher can then schedule and map the most efficient routes using flexible scheduling methods based on outstanding assignments, available appraisers, and designated business constraints. Field appraisers can view their schedule conveniently online, through their smartphone, or on their GPS supported device.

Claims Triage

Improve decision-making
at First Notice of Loss (FNOL)

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Customizable solutions to
schedule an assignment

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Intelligent Field Dispatch

Dispatching tool to schedule
and map the most efficient routes

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The Industrial Commission of Arizona posted their staff proposal and request for public comment for the 2019/2020 Arizona Physicia...

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