Consumer Self Service

Integrated, mobile workflows as smart as today’s connected consumer

With Mitchell’s Consumer Self-Service solutions, carriers can meet consumers’ digital demands with solutions built for the future and expertise built on decades of experience.

  • Improve customer satisfaction with easy-to-use self-service tools and photo capturing options
  • Gain efficiency, accuracy and insight with streamlined workflows and valuable data analytics
  • Integrate with the WorkCenter™ suite of solutions for seamless end-to-end workflow
  • Fit business needs with carrier-branding and flexible, customizable assignment rules

Flexible. Versatile. Powerful.

Mitchell’s smart self-service tools offer a complete, end-to-end workflow that covers all the bases and traces steps along the complete auto claims process. Entirely connected. Entirely integrated. Truly beneficial.

First Notice of Loss

Mitchell’s Mobile First Notice of Loss offering is designed to give carriers the mobile claims processing capability consumers demand, while providing the customization and analytics carriers desire for smart, streamlined claims management. The same functionalities and workflow can also be incorporated as a part of your native mobile application through Mitchell’s Integrated First Notice of Loss offering. Giving your customers a seamless FNOL experience from start to finish.

Guided Photo Capture

Walk your customers through an easy-to-follow photo capture tutorial with Mitchell’s web-based Guided Photo Capture to help ensure they take optimal photos to help support their claim. Guided Photo Capture can also be integrated into your Mobile First Notice of Loss workflow or be utilized for Photo-Based Estimating.

Photo Capture On-Demand

Need more photos to support a specific claim? Photo Capture On-Demand allows you to request additional supporting photos for a specific claim at any time during the claims process. Easily start the request by sending a unique link via email or text message to the claimant, repair facility, towing company, or any appropriate contact who has access to the vehicle, and the link will guide them through the photo submission process.

Photo-based Estimating

For minor damages, estimates can be written based off of photos sent in from Mitchell’s Guided Photo Capture application or submitted during Mobile First Notice of Loss, allowing appraisers to save on travel time and improve efficiency. Once the vehicle damage images are submitted the photos can be configured to run through a customizable set of fraud detection rules to help ensure they are valid, then the appraisers can draft the estimate right from their desk.

Mitchell Connect for staff

Simplify the collection
and flow of critical claims
information and documentation.

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Press

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