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Mitchell Releases RepairCenter Connect, Allowing Insurance Companies to Send Assignments to Any Shop

—April 08, 2013
Mitchell Releases RepairCenter Connect, Allowing  Insurance Companies to Send Assignments to Any Shop

New solution streamlines communications between auto insurers and collision repair shops inside and outside Direct Repair Program networks

SAN DIEGO, CA—April 8, 2013 —Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced the release of RepairCenter™ Connect. The new solution streamlines communications between insurance companies and collision repair shops by allowing any shop, even those outside Direct Repair Program (DRP) networks, to receive an appraisal assignment from an insurance company.

By simplifying assignment retrieval and automatically consolidating the important artifacts into Mitchell WorkCenter, RepairCenter Connect contains all the functionality necessary for insurers to expand their body shop network to include the 16,800 non-DRP shops in the United States. As a result, work can be shifted to more cost-effective channels, without the manual communications that often increase chances for error and create more inefficiencies.

“Two important industry drivers – efficiency and cost – played a major role as Mitchell sought to improve the often slow, manual communications required when insurers work with out-of-network shops on a claim,” said Jesse Herrera, Senior Vice President, Product Management and Customer Experience. “With RepairCenter Connect, the same tools work for any shop, allowing even low-volume and out-of-network shops to receive assignments and upload artifacts. It is part of Mitchell’s ongoing commitment to increase efficiency within the claim and repair process.”

For shops already using Mitchell software for communication with insurance companies, the experience will be seamless. They can receive assignments and upload estimates and supporting documents in their current platform. Shops not using Mitchell software are directed to an intuitive, web-based portal for assignment needs, allowing for a simple transition that improves overall processes for insurers’ needs.

RepairCenter Connect is fully integrated with Mitchell WorkCenter™, an open, modular, and end-to-end physical damage claims settlement solution.

To learn more about Mitchell’s shop program management capabilities for insurers, please

About Mitchell
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.

As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit

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