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Mitchell Announces Oregon Repair Shop As Winner of Annual Customer Campaign

—June 04, 2014
Mitchell Announces Oregon Repair Shop As Winner of  Annual Customer Campaign

Advanced Collision Repair Leverages Mitchell Technology to Ensure Low Cycle Times, High Customer Satisfaction

SAN DIEGO, CA—June 4, 2014—Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced that Advanced Collision Repair of Seaside, Oregon has been selected as the winner of its annual marketing campaign that awards one shop a trip worth $3,000. The shop was chosen among 11,000 repair shops in the U.S., and emphasizes its commitment to customer service and technology investments that have helped keep the shop a pillar in the Seaside community.

Opened in 2003 and in business since 1972, Jerry Richardson and Advanced Collision Repair have been serving the local community in Oregon by staying on the cutting edge of the market through regular technical training and a robust software platform.

“Customer service has been paramount for our repair shop since the beginning,” said Jerry Richardson, owner of Advanced Collision Repair. “Operating in such a remote location means we rely on brand loyalty to maintain and grow our business. This doesn’t just start and end with customer interactions, but with our vendor partners as well. Mitchell has given us the support and technology needed to stay ahead of our competition.”

Advanced Collision Repair attributes its success to the depth of information and data that Mitchell RepairCenter and its supporting modules provide. The versatility gained from integrating various software platforms into RepairCenter improves the efficiency of the shop’s staff.

“We are proud to be a long-standing partner of Advanced Collision Repair,” said Jim O’Leary, VP of Repair Solutions at Mitchell. “Jerry and his team are a testament to the value of technology investments alongside well-trained staff. Mitchell RepairCenter gives the Oregon shop the tools necessary to remain atop the industry.”

Advanced Collision Repair is part of the Oregon Repair Association, which is committed to building a strong network of local repair shops to deliver the best results to the state’s auto owners.

For more information on RepairCenter, repair shops can contact Mitchell at 866-655-2544

About Mitchell
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.

Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Privately owned by leading global investment firm KKR, Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit

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