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From Desktop to Mobile: How One App Can Have a Huge Impact

—May 12, 2016
From Desktop to Mobile: How One App Can Have a Huge Impact

As smartphones have quickly become a way of life, the seamless integration of apps across platforms like desktops and tablet has made app use an integral part of many businesses.

While it might seem like high tech innovations would be left to larger companies, smaller companies tend to rely on them even more. In fact, two-thirds of small businesses state that they would not survive without mobile technology.[1]

Mobile apps offer cost-efficiency and can save time and improve productivity.[2]  For businesses like those in the collision repair industry, they offer other impactful capabilities, like the ability provide new insights into both performance and customer experience through data and analytics.[3]

We created the RepairCenter™ Mobile app to integrate the most useful features from the RepairCenter desktop solution into one simple, portable, and cross-functional place. Using the RepairCenter Mobile app can increase the overall efficiency of your auto repair shop because the user is no longer tied to a desktop. Let’s take a look at how mobile can work for your shop.

 

Increase customer loyalty with transparency 

More and more businesses are turning to mobile apps because they have the ability to be a cost-effective solution that both saves time and increases productivity overall.[4]

Let’s look at a tangible example our own customers’ experiences with our mobile app. Shops that use mobile devices are able to scan the vehicle VIN number to decode the vehicle details, allowing them to create new opportunities without ever leaving their customer’s side. They’re able to enter all critical information at one time, without the need to transpose or decipher hand-written notes later. They can even attach multiple photos to a job that the entire team can view. RO information can then be easily reviewed and edited with the customer before assigning tasks to staff.  The streamlined information gathering shows the customer that you value their time and that your shop production process is modern and up to date. 

The result is a seamless intake process that cuts down on time by streamlining communications. This makes for fewer hours worked per intake and saves the shop money. At the same time, the customer experience is improved because the process is fast, simple, and professional. 

Mobile app equals mobile office

With as much as 96% of businesses using wireless technology, brick and mortar shop models are quickly changing the way they do business. The extreme portability of mobile devices means employees and business owners are unfettered from the workstation and can work at any time, from anywhere.[5] Checking in on workflow and milestones is not only a huge timesaver, but can provide peace of mind that everything is running smoothly even when you’re not able to be there.

One of the other biggest benefits of bringing mobile into a business is real-time communication.[6] Additional innovations like Hub, RepairCenter’s messaging tool, allow you to receive notifications with updates and shop conversation threads about current jobs.  The notifications pop up on your lock screen when something needs your attention, so you don’t need to have the app open to stay connected. 

You can even add predefined tags to your posts in Hub like "Contact Customer", "Vehicle Delivered", and "Labor" to instantly categorize the message you’re sending. Then filter messages by tag to easily find the message you’re looking for.

You can make critical decisions on the fly, manage your staff, oversee repairs having your Activity notes from RepairCenter in your Hub feed, and communicate with employees or colleagues wherever you have a wireless connection. It puts everybody on the same virtual page, so jobs don’t fall through the cracks or cause missed communications.

Timely communication equals happy customers

Even more important, you can stay in touch with your customers in a very personalized, proactive way throughout the entire repair process. From the moment a car is dropped off for repair until the moment it’s picked up, your customers can be kept in the loop via email and/or text. The RepairCenter Mobile App's streamlined status update feature  makes it even easier to keep your customers informed. And timely status updates equals fewer calls from your customers checking in on the status of their vehicle. That’s the kind of communication that makes customers measurably happy. 

What can you do with the RepairCenter Mobile App?

In a nutshell, the RepairCenter Mobile app enables you to do almost everything you can do using RepairCenter desktop from an office-bound PC, but you can now do it right from the shop floor as long as you have a wireless connection for your mobile device. No longer having to be tied to your desk, the RepairCenter Mobile app lets you simplify, eliminate and minimize a lot of repetitive manual steps and errors, that inevitably comes with having to rekey information at the end of the day. 

To learn more about how the RepairCenter Mobile app can make a major difference to your repair shop, learn more on Mitchell.com or download the app today from the Apple App Store.[7]

 

If you enjoyed this blog post, you may also enjoy reading these:


[1]"Growing Importance of Mobile Devices in Business [Infographic] - CPC Strategy." Ecommerce Retail Search News and Strategies Growing Importance of Mobile Devices in Business Infographic Comments. N.p., 09 Oct. 2014. Web. 26 Apr. 2016.

[2]"Growing Importance of Mobile Devices in Business [Infographic] - CPC Strategy." Ecommerce Retail Search News and Strategies Growing Importance of Mobile Devices in Business Infographic Comments. N.p., 09 Oct. 2014. Web. 26 Apr. 2016.

[3] "How Mobile Tech Is Transforming the Insurance Industry." Propelics. N.p., 16 Sept. 2015. Web. 26 Apr. 2016.

[4]"Growing Importance of Mobile Devices in Business [Infographic] - CPC Strategy." Ecommerce Retail Search News and Strategies Growing Importance of Mobile Devices in Business Infographic Comments. N.p., 09 Oct. 2014. Web. 26 Apr. 2016.

[5]"How to Run Your Business From a Phone or Tablet." PCMAG. N.p., n.d. Web. 26 Apr. 2016.

[6]"How to Run Your Business From a Phone or Tablet." PCMAG. N.p., n.d. Web. 26 Apr. 2016.

[7]RepairCenter.  Computer software. Apple App Store. Vers. 3.1. Mitchell International, Inc., 16 July 2015. Web. 11 Apr. 2016.

 

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