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Estimating is Easy Now for Gulf Coast Firm

—March 07, 2016
Estimating is Easy Now for Gulf Coast Firm

For roughly five months, Oscar Pineda, independent adjuster and owner of Houston-based Gulf Coast Estimatics has used Mitchell Estimating, also known as UltraMate, to manage estimates for various insurance companies. From day one, Pineda was more than comfortable with the product, and he’s enjoyed fast, accurate estimates since installation. Here’s his story:

  1. So what factors contributed to choosing Mitchell as your partner?

Answer: I do work for different insurance companies and I needed a system that was able to preload different profiles for different insurance companies depending on their requirements, for parts usage, or pretty much anything. That’s one thing that led me to Mitchell - being able to create profiles very easily. It’s just a very well-rounded product.

  1. After you tried Mitchell Estimating, when did you know it was the right choice?

Answer: As soon as I set up my business profile, I saw all the Mitchell Estimating features that other competitors did not provide. I would consider myself an advanced user so sometimes I use another competitor’s product and say to myself “Man, it would be cool if they had this or it would be cool if they had that.” With Mitchell, it’s already there for you to use. The collaboration between different individuals, just their knowledge of what we would need out in the field, it just makes everything a breeze. 

  1. How long did it take you to become comfortable using Mitchell Estimating?

Answer: From the very first car and estimate I wrote, I was very comfortable with Mitchell Estimating. Just being in the industry and knowing what to look for, it was already implemented in the program. I felt very comfortable within hours of setting it up.

  1. How has Mitchell Estimating / UltraMate improved your estimating process?

Answer: If I’m replacing a front bumper, Mitchell Estimating usually tells me, or any piece that’s ultra-high strength steel, that this part of the vehicle contains aluminum, this part of the vehicle contains ultra-high strength steel or high-strength steel. So, just for my knowledge of repairing vehicles I know that certain materials cannot be repaired, they have to be replaced, or they can only be repaired to a certain extent.

With Mitchell Estimating, you guys have coded the parts depending on the material that the manufacturers use, so it makes it a breeze to write an estimate. I don’t have to go anywhere else to look for information. Everything is already in the product.

  1. How much time have you saved from transitioning to this system? 

Answer: Every vehicle is different, every accident is different, but maybe it saves me between seven and 10 minutes on an estimate, and I look at five to seven vehicles a day. So in a week’s time, it probably saves a whole day.

Mitchell has implemented the Toyota repair procedures, and that has probably saved me the most time because if I’m replacing a fender on a Toyota Camry, I’m just a couple of clicks away. I can just click on a panel and it’ll automatically populate every other procedure.

On a Toyota it probably takes me between 10 to 15 minutes on an estimate so that definitely is something competitors have not been able to accommodate.     

  1. Could you share what you think Mitchell does better than any other company?

Answer: Mitchell takes in more knowledge from technicians. If technicians have run into certain problems you have knowledge of it. Just the collaboration between your company and the industry, with I-CAR and ASE, you have the knowledge and the information, and that’s different from the other products.

It’s just a very well-rounded product. I don’t have a single complaint or I haven’t thought of anything that could make it easier, so it’s been a big help.

Learn more about Mitchell Estimating. We’d love to talk to you about the importance of a good estimate! Contact us today.


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