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Driving consistency in claims outcomes

—January 11, 2016
Driving consistency in claims outcomes

Christopher Tidball | January 6, 2016

As I speak with claims executives at various insurance companies, their concerns are often quite similar and generally revolve around the lack of organizational consistency. They lament that giving the same claim to different adjusters can result in markedly different outcomes. This is true, as adjusters often perform claim-related tasks very differently.

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