Share this news

Mitchell and Toyota Partner Together to Streamline Access to the Data Needed for Complex Vehicle Repairs

—June 16, 2015
Mitchell and Toyota Partner Together to Streamline Access to the Data Needed for Complex Vehicle Repairs

Does this sound familiar? A customer brings in her 2012 Toyota Camry with a left fender that needs R&R. According to Toyota’s CRIB 184, to replace the fender you’ll have to disconnect the engine control module (and reconnect it before operating the vehicle to avoid serious damage). You’ll also need to remove the rocker panel molding.

Auto body repair shops are increasingly challenged by the growing complexity of modern automobiles and rapidly changing repair procedures. The car you worked on today could have significantly more advanced materials than the one you worked on yesterday. Creating an estimate can be a time-consuming process due to the need to manually add every element to the estimate introducing possibilities for errors.

Increasing complexity

Today’s vehicles contain more high-tech materials, more parts and more computerized componentry than Henry Ford ever dreamed of.  Consider these facts:

  • NASA sent astronauts to the moon using less computing power than you’ll find in the average modern family car.
  • In 2001, the average car had two air bags. Today, most have at least four and some come equipped with up to 10.
  • There’s a growing shortage of auto repair technicians, making OEM certification critically important to proper education and method verification.

Toyota, the world’s largest automaker, recognized the challenge collision repair shops face. After all, they make some of the most sophisticated vehicles on the market. For example, the Camry, the best-selling passenger car in the U.S., boasts an amazing array of standard features in all 2015 models. This includes 10 airbags, Vehicle Stability Control, Traction Control, ABS, Electronic Brake-force Distribution and Brake Assist, and Smart Stop Technology brake-override system. The 2015 Camry also offers optional advanced safety feature including a Pre-Collision System, Adaptive Cruise Control, Lane Departure Alert, and Blind Spot Monitor.  And, it is reportedly slated to get an aluminum hood by 2018, according to an AutoNews.com report. Keeping up with Camry repair procedures will only get more complicated.

Addressing the issues

To address the problem, Toyota conducted a study over three years in 38 states to analyze the estimating and repair processes of Toyota dealerships and across various tiers of repair shops. Toyota found:

  • The repair industry had adopted the use of OE standards but had to consult multiple sources to retrieve all the information needed to restore a damaged vehicle to OE specifications and standards.
  • A lack of consistency among estimates for similar repairs.

Clearly, direct access to the latest information in one central location is key to making every estimate consistent every single time.

A new way forward

Added parts screen with Toyota Recommended Repair Procedures in Mitchell Estimating

To get the latest, most comprehensive data in the hands of collision repair shops, Toyota partnered with Mitchell to include Toyota Recommended Repair Procedures free with Mitchell Estimating (aka UltraMate). The new solution provides:

  • Instant, direct access to Toyota Information System (TIS) documents including CRIB and Service bulletins
  • Preconfigured lists of all Toyota parts, labor and operations needed for a specific repair
  • Ease of use regardless of technical skill level



Terms of Use | Privacy Practices | Copyright & Usage | [+} Report a Problem
© 2018 Mitchell International, Inc. All Rights Reserved.
By accessing Mitchell.com, each user agrees that they have read and agreed to be bound by the
Terms and Conditions governing Mitchell.com and Privacy Policies governing Mitchell.com.