Insurer to leverage Mitchell WorkCenter™ to transform workflow and improve customer claims experience
San Diego, CA—May 21, 2013—Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced a multi-year partnership with Manitoba Public Insurance (MPI), one of Canada’s largest insurers that provides basic, compulsory automobile insurance claims coverage province-wide across Manitoba. The insurer will now leverage Mitchell WorkCenter™ to implement a transformational workflow to improve the customer claims experience.
“MPI has already had a successful implementation of eGlassClaim with Mitchell. Our decision to select WorkCenter, and retain their Solutions Consulting group to help us modernize MPI’s claims process, was based on that relationship and on Mitchell’s expertise and extensive experience with insurance claims processing. They really understand our needs and will provide great value to MPI,” said Marilyn McLaren, President and CEO of Manitoba Public Insurance.
McLaren noted that MPI’s goal is to reduce total cost of ownership by moving to one integrated solution that eliminates point solutions. “Mitchell’s WorkCenter, which includes compliance, review, appraisal and reporting functionality, integrates easily with MPI’s legacy claims system. Mitchell is also the only company that provides a solution fully hosted in Canada,” McLaren said.
“We are very pleased to be extending our partnership with MPI and look forward to providing expert solutions consulting to help them achieve their goal,” said Mike Jerry, Vice President and General Manager for Mitchell Canada. “In addition to the reduction in total cost of ownership, the implementation of WorkCenter will assist MPI with the ability to simply create easy-to-configure business rules through the compliance workflow modules. Mitchell’s newly released WorkCenter reporting takes monitoring performance on a daily basis through integrated reporting to a new level.”
Mitchell WorkCenter is an open, modular and end-to-end physical damage claims settlement solution that powers all of an insurer’s physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting. To learn more, please go to Mitchell.com/WorkCenter.
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.
As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit www.mitchell.com.
About Manitoba Public Insurance
Manitoba Public Insurance is a non-profit Crown Corporation that has provided basic automobile coverage since 1971. Manitoba Public Insurance’s services are available throughout Manitoba.
Driver and vehicle licensing services are available at more than 300 Autopac brokers around the province.
Manitoba Public Insurance’s staff of about 1,700 is dedicated to keeping Manitoba’s roads safe and vehicle insurance rates low.