New features promote operational efficiency and improved customer satisfaction
SAN DIEGO, CA—July 15, 2014—Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced the latest updates to the Dispatch module of the WorkCenter™ claims management solution. The Dispatch assignment automation tool has been shown to schedule 500 or more assignments in 30 seconds or less on average. The new Dispatch features include customer appointment booking for more accurate scheduling and non-appraisal work assignments to improve field appraiser productivity
“Time is one of the most critical components of the claims process, for both the appraiser and the auto owner,” said Marcos Rivera, Senior Director for Mitchell. “The latest features within the Dispatch module aim to increase efficiency and overall productivity by providing improved task management and scheduling tools to users. Insurance clients already leveraging automated scheduling through the WorkCenter solution increased productivity by over 27 percent annually.
Appraisal assignments encompass a significant piece of every field appraiser’s day. However, location-based and non-location based assignments are still required to complete the process. Instead of delegating these tasks to adjusters and reviewers at headquarters, non-appraisal work assignment allows managers to send additional tasks to field staff through the WorkCenter platform. This optimizes workflow and incorporates deeper engagement with customers during the claims process. For example, assignments can include accident scene investigation or retrieving a police report, or contacting the customer and reviewing an estimate.
Appointment booking through the Dispatch module eliminates the uncertainty of appointment times and dates. By adding the ability to guarantee an appointment slot at first notice of loss, Mitchell removes one of the most frustrating aspects of the process for auto owners–wait time.
Dispatch is fully integrated within Mitchell’s WorkCenter offering, an open, modular, and end-to-end physical damage claims settlement solution. that powers all of an insurer’s physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting. To learn more, please go to Mitchell.com/WorkCenter.
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell’s solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit www.mitchell.com.