Giving technicians tools that will help them safely restore today’s vehicles to pre-accident condition is a no brainer. But running a successful collision repair shop is about more than technicians repairing damaged vehicles. If you want to run a productive and profitable shop it's important to be efficient with estimates, repairs, customer service and shop management. One way to do this is to make sure that all of your employees have access to up-to-date repair data such as original equipment manufacturer (OEM) repair procedures.
3 Reasons You Need Current Repair Procedures
If your goal is to decrease repair cycle time, drop the number of supplements and deliver better customer service, here are three ways having the latest vehicle data at your employees' fingertips can help:
For Estimators: Easily find repair standards and proper repair procedures for the damaged area of the vehicle while writing an estimate
The repair process is smoother when the estimate is written correctly from the beginning. If estimators can easily look up the repair standards and repair procedures for a vehicle including the list of required high-strength steel or special materials they can ensure that estimates are accurate the first time.
- For Customer Service Personnel: A customer's experience can start and end at the front desk
Most customers don’t have the technical knowledge to appreciate the work done to their vehicles. However, they will recall how the shop staff went out of their way to provide them with critical information. If your customer service staff can quickly deliver a complete list of OEM recall and technical service bulletins (TSBs) organized by year, make, and model to a waiting customer, they can add value to the customer experience.
- For Technicians: Reduce cycle time with access to up to date, easy-to-follow vehicle dimensions, special material guides and sectioning information
In today’s collision repair industry, experience—even decades of it—means little if it’s not backed up by recent training on the latest vehicles, materials, equipment and repair procedures.
Cars and their countless components change yearly and the need to stay up to speed on the newest technology is crucial, especially as more hybrid and electric vehicles hit the roads. These cars are unlike anything even the most seasoned technician has worked on. That means maintaining quality, safe repairs—and staying competitive—requires access to the latest vehicle and automotive technology information.
Providing everyone in your shop with the latest repair data, color wiring diagrams and interactive vehicle dimensions means work is more likely to be completed in a transparent, compliant and efficient manner.
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