Press | November 24, 2015

ICBC Selects Mitchell International as Strategic Material Damage Solution Provider

Integration will provide ICBC with a seamless and comprehensive claims solution

Integration will provide ICBC with a seamless and comprehensive claims solution

SAN DIEGO, CA— December 2, 2015—Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) insurance industry and their supply chain partners, today announced that it has entered into a long term agreement with Insurance Company of British Columbia (ICBC) to serve as their new material damage solution provider. Due to Mitchell and Guidewire Software’s strategic partnership, ICBC will have the advantage of leveraging the pre-built, advanced integrations between the Mitchell WorkCenter™ solution and Guidewire ClaimCenter® designed to achieve quicker implementation and lower overall total cost of ownership.

“Mitchell is proud to partner with ICBC, one of the largest insurance providers in Canada,” said Alex Sun, President and Chief Executive Officer at Mitchell International. “Our industry leading estimating and workflow platform will enhance ICBC’s material damage solution, providing complete estimating tools built to streamline and optimize the claims process for insurers, collision repair shops, and other vendors.”

Mitchell’s suite of solutions enables ICBC certified Express Repair facilities and claims personnel to better manage their customers and expedite service with a system that includes:

  • Single workspace environment for adjusters to manage key claim activities
  • Automated estimating with integrated alternate part search capabilities
  • Comprehensive shop communication solution that facilitates the seamless transfer of documents including estimates, invoices, photos and reports
  • Repair status module to enable repair facilities to communicate the repair status and provide email and text notifications to customers
  • A Total Loss solution that delivers fair, verifiable, easy-to-explain total loss values
  • Comprehensive reporting solution

“After a rigorous strategic sourcing process, ICBC selected Mitchell as result of Mitchell having a comprehensive suite of solutions and their strong commitment to being a leading provider in Canada,” said Brian Jarvis, Vice President of Claims at ICBC. “ICBC and Mitchell are excited to deliver an improved experience to our customers, business partners and employees through the implementation of Mitchell’s material damage solution. We also look forward to the opportunities of further integration of Guidewire ClaimCenter and Mitchell’s expert solutions, which will drive more efficiency and better user experiences.”

For more information, please visit

About Mitchell International
Mitchell International, Inc. is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.

Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees. For more information, please visit


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