A leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announces and honors the recipients of the 2014 AutocheX™ Premier Achiever Awards, recognizing top performing collision repair shops throughout the U.S. for exemplary customer service.
“The AutocheX Premier Achiever Awards’ winners provide a model for all shops to aspire to,” said Jim O’Leary, Vice President of Product Management. “These repair shops have gone out of their way to honor their commitment to their customers and deliver the industry’s best service on a daily basis.”
Winners of the 2014 AutocheX Premier Achiever Awards come from 41 states across the U.S. with shop sizes ranging from small to large. These 375 recipients are being honored for consistently achieving high customer satisfaction scores as measured — either independently or as part of an insurance-sponsored repair program — by Mitchell’s AutocheX customer satisfaction solution.
“AutocheX gives us the satisfaction of knowing we are treating our customers right,” said Craig’s Collision in North Ft. Worth, Texas. “Winning the Premier Achiever Award just reinforces that they appreciate us going above and beyond for them every time.”
The Mitchell AutocheX program surveys customers from the 7,500 shops actively participating in the program. Customers are asked to rate their overall experience in terms of customer service and satisfaction among other detailed experience-related questions.
“We appreciate that AutocheX gives our customers a neutral party to voice their opinions about their repair to. Sometimes customers are hesitant about confronting someone they've dealt with in person with a concern or problem,” said Sierra Auto Body. “AutocheX gives them the opportunity to voice any concerns and for us to find out if any need to be addressed and dealt with in a timely manner.”
Since the award program was launched in 2002, Mitchell has presented nearly 4,000 AutocheX Premier Achiever Awards to industry-leading collision repair facilities.
For more information about Mitchell’s Customer Engagement tools or Mitchell’s other collision repair software solutions for auto body shops, please visit www.mitchell.com.
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Privately owned by leading global investment firm KKR, Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit www.mitchell.com.