Leading Repair Shops Honored for Superior Customer Experience Management
SAN DIEGO, CA—March 25, 2015—Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, announced today the recipients of the 2014 AutocheX™ Premier Achiever Awards, honoring collision repair shops throughout the U.S. for exemplary customer service.
The 13th annual Premier Achiever Awards honor repairers that consistently earn customer satisfaction scores in the top 5 percent of their programs as measured by AutocheX.
“Customers entrust repairers with valuable assets – their vehicles. In doing so a relationship is forged and repair shops must strive to cultivate this partnership by providing the best service possible,” said Jim O’Leary, Vice President of Product Management. “The AutocheX Premier Achiever Awards’ winners provide a model for all shops to aspire to and we are proud to acknowledge those facilities for their unwavering commitment to customer satisfaction.”
Premier Achievers in 2014 represent 41 states across the U.S. and include collision repair facilities of all sizes, from small, family-run businesses to large consolidators.
AutocheX will provide each winner with a trophy to display in their facility, along with access to an exclusive Premier Achiever Awards website that provides promotional materials and congratulatory messages from industry leaders.
Since the award program was launched in 2002, AutocheX has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.
For more information about RepairCenter CEM or Mitchell’s other collision repair software solutions for auto body shops, please visit www.mitchell.com.
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Privately owned by leading global investment firm KKR, Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit www.mitchell.com.