Press | May 04, 2021

Mitchell Teams With Mazda North American Operations to Launch U.S. Collision Repair Network

New program reaffirms Mazda’s mission to brighten lives through car ownership by supporting the proper, safe repair of collision-damaged vehicles.

SAN DIEGO, CA—Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, and Mazda North American Operations (MNAO) today announced the launch of the Mazda Collision Network. The Network reinforces the companies’ commitment to safety and provides Mazda vehicle owners with confidence in the repair of their automobiles. It also offers participating U.S. Mazda dealerships, Multi-Shop Operators (MSOs) and independent repair facilities the opportunity to enhance customer loyalty, improve workflow efficiency and attract new business.

“Our customers are at the heart of everything we do,” said Rob Milne, Vice President of Aftersales and the Technical Services Division of MNAO. “Through our collaboration with Mitchell, we can extend the Mazda experience to collision repair—supporting customers at every stage of the vehicle lifecycle, from purchasing a new car to properly restoring it following an accident.”

The Mazda Collision Network differs from other Original Equipment Manufacturer (OEM) repair programs due to its metrics-driven approach. Participants must meet leading industry standards for business operations, training, tools and equipment. Ongoing, systematic monitoring of each job tracks facilities’ continued compliance with program requirements for safe repair, cycle time and customer satisfaction.

As program administrator, Mitchell is responsible for overseeing enrollment and verifying compliance. Organizations accepted into the Network will use Mitchell Cloud Estimating with Integrated Repair Procedures to access Mazda repair information from within the estimate. This is designed to minimize the time spent on research, reduce supplements and facilitate proper repair.

“We look forward to supporting Mazda and its efforts to deliver an exceptional repair experience,” said Debbie Day, Executive Vice President and General Manager of Mitchell’s Auto Physical Damage division. “Collision repairers are facing unprecedented challenges due, in large part, to rapid advancements in vehicle technology. The Mazda Collision Network provides them with the tools and technology they need to meet these challenges head on.”  

To apply to the program or for additional information, facilities can visit the Mitchell website

For collision repair and property casualty updates and perspectives, follow Mitchell on Twitter @MitchellRepair and @MitchellClaims

About Mitchell International

Headquartered in San Diego, Calif., Mitchell International, Inc. delivers smart technology solutions and services to the auto insurance, collision repair, disability and workers’ compensation markets. Through deep industry expertise, connections throughout the insurance ecosystem and advanced technology such as artificial intelligence, extended reality and cloud-based solutions, Mitchell enables its customers and clients to succeed in today’s ever-changing environment. Each month, Mitchell processes tens of millions of transactions for more than 300 insurance providers, 20,000 collision repair facilities and 70,000 pharmacies. Its comprehensive solution and service portfolio empowers clients to restore lives after a challenging event.

Mitchell, Genex and Coventry have recently aligned their joint industry expertise and advanced technology solutions into a combined organization of more than 6,000 associates committed to simplifying and optimizing property, casualty and disability claims processes and services.

For more information, please visit www.mitchell.com.

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