Peeking Under the Hood What impact did Mother Nature's wrath and increased repair costs  have on auto physicaldamage adjusted loss ratios in 2012?

While more than six million car accidents occur annually in the United States, the overall number of crashes is downshifting.

The cost to repair vehicles, however, is accelerating. In fact, auto repair costs climbed 10% in 2012, the first such increase in six years, according to CarMD, which compiles its annual report based on information gathered from vehicles' onboard computers downloaded by a network of repair shops.

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Posted in: Articles, Collision Repair Management

Case Study: Young Shop Owners Credit Mitchell as Their 10th Employee

Matt Ciaschini, 34, and his brother Zac, 30, own and operate Full Tilt Auto Body & Collision in Easthampton, MA, a busy shop that fixes and restores vehicles. The brothers are well-known for doing custom, high-end paint jobs on collectible cars. They pride themselves on constantly searching out the newest technology and best practices in every aspect of their shop and Mitchell’s RepairCenter is a big part of their success in doing so.

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Posted in: Case Studies & White Papers, Collision Repair Management

Do You Know What People Are Saying About You?

As the internet continues to evolve, so has the way information and opinions are shared. Social media has gone from a buzzword to a widespread form of influential communication.

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Posted in: Blogs, Collision Repair Management

When Consistency Really Doesn’t Matter

By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell

For those who have read Re-Adjusted, it is evident early on that I am a big proponent of consistency. Although consistency is critical to the quality of outcomes in virtually all that we do, there are timeswhen it really doesn’t matter.

It dawned upon me this past Sunday that there are instances when consistency (as the paramount concern) can be detrimental. As I was watching the Jacksonville Jaguars getting trounced by the Seattle Seahawks, realization set in that Jacksonville may be the most consistent team in the NFL—in a really bad way. This is a team that has consistently faltered on the front line; has consistently made poor draft choices; has had a shaky quarterback situation for at least the past decade; and management that has struggled to put the team on the path to success.

>> Read the article

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Posted in: Articles, Auto Casualty Claims Processing

Tips to improve your Mitchell Estimating Performance
I’m confident most of you reading this blog have at one time or another installed Mitchell Estimating in your repair shop. Did you know that when we install Mitchell Estimating for you, there are a few things we specifically look for that ultimately improve the performance of Mitchell Estimating on your computer?
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Posted in: Blogs, Collision Repair Management

Reduce Your Paint Cycle Time!

In the collision repair industry, cycle time is a leading key performance indicator (KPI) for both body shops and insurance carriers. Though there isn’t a standard measure of cycle time, most people consider “keys to keys” (customer drop-off to return of vehicle) as the definition of a cycle. Reducing cycle time on a job has many obvious benefits: insurance companies want to control their rental car and loss of use expense, while shops want to get jobs done as quickly as possible so they can work on more cars and have satisfied customers. 

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Posted in: Blogs, Collision Repair Management

Mitchell’s Casualty Solutions Achieves Highest  Level of Growth in Industry

Satisfaction with Mitchell’s solutions drives long-term customer retention and new market share gains. New strategic alliance with Guidewire anticipated to accelerate performance.

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Posted in: Press Releases, Auto Casualty Claims Processing

Mitchell Launches Reputation Manager to Help  Repair Shops Communicate More Effectively  and Efficiently with Customer

New Reputation Manager tool set focuses on the repair shops’ relationship with customers through improved processes and communications

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Posted in: Press Releases, Collision Repair Management

Demand Package Review Techniques: Why 3rd Party Medical Bill Review Matters

Did you know that third party medical bill review has the potential to reduce amounts owed? Learn the tips and techniques to uncovering deceptive medical billing practices such as up-coding and unbundling, as well as a better way to review 3rd party medical bills. As an added bonus, you’ll learn some negotiating tactics that your adjusters can use when dealing with attorneys.

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Posted in: Videos, Auto Casualty Claims Processing

Mitchell Secures New Investment Partner in KKR

Mitchell International, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) Claims and Collision Repair industries, announced that it has executed a definitive agreement with KKR whereby Aurora Capital Group will exit its equity position and transition ownership to KKR. Financial terms of the transaction were not disclosed.

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Posted in: Press Releases, Corporate, Latest News & Updates

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