1 Simple Step to Raise your CSI Score
In a collision repair shop, the customer service experience you deliver is just as important as the parts you use or the top-notch technicians you employ. Read More

Posted in: Blogs, Collision Repair Management

Shop Tip of the Week: Scheduling Vehicles
Most shops use the total hours worked on the vehicle divided by the touch time promised to the carrier, which allows them to figure out how long a vehicle should be at their collision center.  Read More

Posted in: Blogs, Collision Repair Management

Good Estimates: Your Blueprint to Profits

An estimate is so much more than a price-to-fix quote. It’s a blueprint for the entire repair process, the key to customer satisfaction, and vital to your relationship with insurers.

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Posted in: Blogs, Collision Claims Management, Collision Repair Management

Road Show Stop: Prochilo Brothers Auto Collision
The company is founded on three main fundamental values: client satisfaction, world-class quality, and inter-dependency working with our partners. Read More

Posted in: Blogs, Collision Repair Management

Driving consistency in claims outcomes
As I speak with claims executives at various insurance companies, their concerns are often quite similar and generally revolve around the lack of organizational consistency. Read More

Posted in: Articles, Auto Casualty Claims Processing

Valuable Insurance Customers' Data From ACS Insurance Satisfaction Survey
In late 2015, world-renowned market research firm J.D. Power unveiled its insightful and impactful 2015 U.S. Auto Claims Satisfaction Study (ACS). The study is based on survey responses from 11,469 auto insurance customers who settled a claim within six months prior to completing the survey. Read More

Posted in: Blogs, Collision Repair Management

Business Coaching and Today's Auto Body Shop Operator
In 2013, FenderBender debuted its initial “How I Work” survey. The reason? To get under the hood of our challenging industry, and really take a closer look at all the aspects that help auto body shop operators succeed today. Read More

Posted in: Articles, Collision Repair Management

How a New Perspective Could Mean Bigger Profits

If there were proven ways to increase your chance for greater profitability, would you take action?

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Posted in: Blogs, Collision Repair Management, Latest News & Updates

Mitchell to Acquire Jordan Reses

Mitchell today announced that it has acquired the assets of Jordan Reses, an industry-leading provider of pharmacy benefit management (PBM) services to the automobile casualty and workers compensation markets. This builds on Mitchell's full end-to-end pharmacy solution offered to insurers, third party administrators, self-insured entities, and state funds.

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Posted in: Press Releases, Corporate, Latest News & Updates

Our Top 10 Collision Repair Industry Blog Posts of 2015
Here are the 10 most popular posts for 2015. If you missed any of these, this is your chance to catch up on some useful information to help you grow your business in 2016. Read More

Posted in: Blogs, Collision Repair Management

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