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Collision Repair Management

Create Rules that Drive Accurate and Proper Repairs with Estimate Advisor

As vehicle technology continues to change, having a Compliance Tool that has the ability to create flexible and detailed rules is a must.

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Posted in: Articles, Collision Repair Management

General Motors and Mitchell Launch GM Collision Repair Network  Enrollment Portal at NACE Automechanika Atlanta

Mitchell, exclusive GM Collision Repair Network administrator, will oversee enrollments, ensure participants meet high standards for facilities, equipment and training

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Posted in: Press Releases, Collision Repair Management, Latest News & Updates, In The News, Latest Press

Business Coaching and Today's Auto Body Shop Operator
In 2013, FenderBender debuted its initial “How I Work” survey. The reason? To get under the hood of our challenging industry, and really take a closer look at all the aspects that help auto body shop operators succeed today. Read More

Posted in: Articles, Collision Repair Management

Mitchell Collision Parts Index 2014 Review
As another new year begins, I thought it an appropriate time to evaluate the Mitchell Collision Parts Price Index (MCPPI) data once more. Read More

Posted in: Articles, Collision Claims Management, Collision Repair Management

What’s Driving the Costs to Repair Today’s Top Selling Car?

We are seeing an increase in average repair severity across the U.S. and Canada, and that increase has the industry focusing on what is driving that increase.

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Posted in: Articles, Collision Claims Management, Collision Repair Management

3D Scanning Technology: The Future of Estimating?

With today’s auto insurance claims, repair shops and claims departments rely on vehicle data in order to help accurately assess the cost of a vehicle repair. For most appraisers, the data is sourced from the three major estimating software providers that either collect the data themselves or license the data from third parties.

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Posted in: Articles, Collision Repair Management

Claims & Culture: Imperial Fire & Casualty

At Imperial Fire & Casualty, management makes a point of giving employees the technology they need, says Duane Heady, COO of holding company Imperial Management. "Traditionally, great customer service was defined as to the customer: the insured. But it's just as important that we consider our internal customers; we hope they see management cares enough to give them the tools to do the best job they can. Then we measure them."

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Posted in: Articles, Collision Repair Management

RepairCenter Reputation Manager

There's a big difference between hearing your customers and listening to your customers. When you're listening, you're understanding what makes them happy―and can turn that knowledge into increased sales and profits.

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Posted in: Videos, Collision Repair Management

RepairCenter Digital Marketing

We all do it… People are referring to the internet before deciding where to take their business more than ever before. But did you know that up to 90% of consumers report being influenced by the online reviews they read? Mitchell's Digital Marketing platform is the perfect solution that makes it easy for you to increase profits by simplifying the way you build and manage your brand on the internet.

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Posted in: Videos, Collision Repair Management

How Valuable is Your Reputation?

By Bryan Doyle, Product Manager, Customer Experience, Mitchell Auto Physical Damage

Unless you are running the only shop in town, you likely face some form of competition for customers. But just how valuable are loyal customers and how does a business in a competitive market inspire loyalty? These are questions facing every manager in just about every industry. While the importance of customer loyalty is obvious in industries such as soft drinks, coffee or even cellphones, the benefits of customer loyalty in the auto-repair industry may be less apparent, but it is just as important.

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Posted in: Articles, Collision Repair Management

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