Collision Repair Management

Business Coaching and Today's Auto Body Shop Operator
In 2013, FenderBender debuted its initial “How I Work” survey. The reason? To get under the hood of our challenging industry, and really take a closer look at all the aspects that help auto body shop operators succeed today. Read More

Posted in: Articles, Collision Repair Management

Mitchell Collision Parts Index 2014 Review
As another new year begins, I thought it an appropriate time to evaluate the Mitchell Collision Parts Price Index (MCPPI) data once more. Read More

Posted in: Articles, Collision Claims Management, Collision Repair Management

What’s Driving the Costs to Repair Today’s Top Selling Car?

We are seeing an increase in average repair severity across the U.S. and Canada, and that increase has the industry focusing on what is driving that increase.

Read More

Posted in: Articles, Collision Claims Management, Collision Repair Management

3D Scanning Technology: The Future of Estimating?

With today’s auto insurance claims, repair shops and claims departments rely on vehicle data in order to help accurately assess the cost of a vehicle repair. For most appraisers, the data is sourced from the three major estimating software providers that either collect the data themselves or license the data from third parties.

Read More

Posted in: Articles, Collision Repair Management

Claims & Culture: Imperial Fire & Casualty

At Imperial Fire & Casualty, management makes a point of giving employees the technology they need, says Duane Heady, COO of holding company Imperial Management. "Traditionally, great customer service was defined as to the customer: the insured. But it's just as important that we consider our internal customers; we hope they see management cares enough to give them the tools to do the best job they can. Then we measure them."

Read More

Posted in: Articles, Collision Repair Management

RepairCenter Reputation Manager

There's a big difference between hearing your customers and listening to your customers. When you're listening, you're understanding what makes them happy―and can turn that knowledge into increased sales and profits.

Read More

Posted in: Videos, Collision Repair Management

RepairCenter Digital Marketing

We all do it… People are referring to the internet before deciding where to take their business more than ever before. But did you know that up to 90% of consumers report being influenced by the online reviews they read? Mitchell's Digital Marketing platform is the perfect solution that makes it easy for you to increase profits by simplifying the way you build and manage your brand on the internet.

Read More

Posted in: Videos, Collision Repair Management

How Valuable is Your Reputation?

By Bryan Doyle, Product Manager, Customer Experience, Mitchell Auto Physical Damage

Unless you are running the only shop in town, you likely face some form of competition for customers. But just how valuable are loyal customers and how does a business in a competitive market inspire loyalty? These are questions facing every manager in just about every industry. While the importance of customer loyalty is obvious in industries such as soft drinks, coffee or even cellphones, the benefits of customer loyalty in the auto-repair industry may be less apparent, but it is just as important.

Read More

Posted in: Articles, Collision Repair Management

In the last of our three-part series, we review the settlement process and its impact on customer satisfaction rating and overall claims management efficiency.

Read More

Posted in: Articles, Collision Repair Management

Auto Parts Performance: Numbers Don’t Lie, But They Can Mislead

Measuring auto physical damage estimating performance by benchmarking key performance indicators (KPI) has been in place since the advent of electronic estimating. Unfortunately, so too have misunderstood metrics and efforts by appraisers to ‘game’ the numbers. This seems especially true when it comes to measuring auto parts performance.

>> Read the article

Read More

Posted in: Articles, Collision Repair Management

Page 1 of 2First   Previous   [1]  2  Next   Last   

Terms of Use | Privacy Practices | Copyright & Usage | [+} Report a Problem
© 2018 Mitchell International, Inc. All Rights Reserved.
By accessing Mitchell.com, each user agrees that they have read and agreed to be bound by the
Terms and Conditions governing Mitchell.com and Privacy Policies governing Mitchell.com.