Articles

Electronic Billing & Payment: Improving Operational Efficiencies in the Workers’ Comp Industry

By Don St. Jacques and Sherry Hoefel

The property/casualty (P&C) industry has the opportunity to dramatically improve operational efficiencies and increase productivity by deploying electronic data interchange (EDI) methodologies to handle medical billing and payments. For most claims operations, billing and payments account for the highest volume of paper interactions between providers and payers.…

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Published in Claims Journal. June 25, 2013

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Posted in: Articles, Workers' Compensation Management

3 Tips for Developing Voice of Customer Programs

By Vidya Dinamani, Vice President of Product Management & Marketing,
Auto Casualty Solutions, Mitchell

There is a lot of buzz about Voice of Customer (VOC) programs these days. Many VOC programs focus around existing products and services and serve to drive higher customer satisfaction. The most popular VOC programs talk about capturing customer data/feedback to create closed loop systems where open issues/concerns are prioritized based on customer needs and expectations.

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Posted in: Articles, Auto Casualty Claims Processing

Document Control:  Mitchell's FastPhoto Manager tracks every photo, on every job, every single time

Manually organizing repair orders is a long and tedious process. Adding to that is the crucial task of making sure each and every step of an order is documented. Mitchell’s RepairCenterTM FastPhoto Manager streamlines this process by helping collision repair facilities better categorize and organize vehicle images and their corresponding repair orders.

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Posted in: Articles, Collision Repair Management

Mitchell Showing Positive Results with National Impact Injury Database

By Staff Writer

Mitchell announces the initial results of their new data analysis program specifically focused on understanding the vehicle and collision factors that impact injury patterns in motor vehicle accidents. Mitchell provides technology, connectivity, and information solutions to the property & casualty claims and collision repair industries.

According to Keith Peterson, vice president of advanced analytics and consulting, an early finding is that low impact, rear point of impact claims generate two to three times the amount of medical services and last roughly 30 percent longer when they occur in Florida versus other states.

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Posted in: Articles, Auto Casualty Claims Processing

Take Control:  Mitchell's RepairCenter puts the power in your hands

Collision repair is a complex business. Managing repairs is important, but it is only one part of the equation. Managing customer experience and the business itself are just as important.

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Posted in: Articles, Collision Repair Management

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