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A communication solution for collision repair facilities, staff and independent appraisers to transact and manage claims.

Mitchell Connect is the newest collaborative workflow tool for receiving repair assignments and transacting estimates, photos, and other supportive documents. Connect improves workflow and shortens communication cycle time even when a collision repair facility is outside an insurer’s Direct Repair Program (DRP) or Network.


Mitchell Connect is simple, sleek, and user-centric.  Its intuitive features incorporate the latest website technology.  The “card” layout allows users to view key information they need in the course of their work - vehicle information, claimant information, auto insurance company, original estimate, attachments, and more - all available at a glance.


The smart search feature provides the ability to find assignments and estimates quickly by entering search criteria from any page within Mitchell Connect. Users can also quickly send estimates to the insurance company, eliminating the time-consuming and labor-intensive need to download and then attach an estimate to an email.


There’s never a delay in email notifications and messaging with Mitchell Connect, shortening the repair cycle timeframe. Users are notified when they receive an assignment and any time there is a key update on the job by the insurance carrier. This means collision repair facilities can begin repair work sooner because notifications are instant, and the messaging is easy, direct, and powerfully fast.


Connect’s photo uploading feature works seamlessly with a user’s workflow organization method—whether it’s photos from smartphones or a dedicated camera-server setup like Mitchell FastPhoto . This makes it easy for users to keep all of their auto damage and car repair photos organized and quickly accessible for sharing.

”The Mitchell Connect communication platform is, by far, the best product they have come out with yet. Its intuitive interface provides the average end user with a predictive workflow, simplifying the process of communicating with our business partners.”

Rick Rehm
IT & Compliance Manager
Mike Rose’s Auto Body
Concord, CA

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