A communication solution for collision repair facilities, staff, and independent appraisers to transact and manage estimates and claims.

Mitchell Connect is the newest collaborative workflow tool for receiving assignments, estimates, photos, and other supportive documents. Mitchell Connect not only simplifies communications between carriers and repair facilities, it also helps manage day-to-day tasks and jobs.

Optimized for the User

Mitchell Connect is customized for different users to create an optimized experience.

Take Photos

of the damage on any camera enabled device.

Scan and Decode

Vehicle Identifcation Numbers (VINs) on the go.

Edit Information

about the claimant’s vehicle on the spot.

For Staff:

Simplify communications and record keeping with Mitchell Connect’s claims journal feature.
Appraisers on the go will be able to easily view their assignments no matter where they are.
Collaboration to share project documents and communication.
Access to the Help Center which offers interactive guidance, application features, and how to documentation.

For Collision Repair Facilities:

Upload photos and supporting documentation to keep everything managed in one location.
Send and receive messages to the insurance carrier and communicate repair progress by updating Repair Status.
View the Activity Log to keep track of repair history and important events.
Take advantage of the Help Center, which offers interactive guidance to insurance carrier workflows, application features, and access to support.

Key Features

Explore Mitchell Connect’s many features.

User-Centric Design

Mitchell Connect is simple, sleek, and user-centric. Its intuitive features incorporate the latest website technology. The “card” layout allows users to view key information they need in the course of their work—vehicle information, claimant information, auto insurance company, original estimate, attachments, and more—all available at a glance.

Smart Search

The smart search feature provides the ability to find assignments and estimates quickly by entering search criteria within Mitchell Connect. Users can also quickly send estimates to the insurance company, eliminating the time-consuming and labor-intensive need to download and then attach an estimate to an email.

Workflow Efficiency

There’s never a delay in email notifications and messaging with Mitchell Connect, shortening the repair cycle timeframe. Users are notified when they receive an assignment and any time there is a key update on the job by the insurance carrier. This means users can begin work sooner because notifications are instant, and the messaging is easy, direct, and powerfully fast. Users can also communicate updates or progress to the insurance carrier—ensuring satisfaction and quality in the claims process. When in doubt, refer to the Activity Log embedded within each assignment to keep track of repair history and important events.

Seamless Photo Share

Mitchell Connect’s photo uploading feature works seamlessly with a user’s workflow organization method—whether it’s photos from smartphones or a dedicated camera-server setup. This makes it easy for users to keep all of their auto damage and car repair photos organized and quickly accessible for sharing.

For Appraisers Appraisers are always on the road and they need to be able to bring the tools they use with them. Equip your appraisers with Mitchell Connect and give them the ability to receive assignments, create estimates and total loss valuation requests, submit documentation and images, and more—from virtually anywhere.

For Staff Embedded with Mitchell Cloud Estimating and integrated with Mitchell WorkCenter, Mitchell Connect is complete with all the tools needed to write an accurate estimate the first time and seamlessly sync the estimate with Mitchell WorkCenter.

For Repair Facilities Repair facility personnel are busy and need to remain productive in order to provide timely feedback to both insurance carriers and customers. When Repair Facilities are equipped with Mitchell Connect, there is an efficient way to receive assignments, create estimates and total loss valuation requests, submit documentation and more—from virtually anywhere, anytime.

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