The Power of Integration and Automation: Humanizing the Claims Process
Getting injured on the job or in an auto accident can have a significant impact on a person’s life. Going through the process of filing a claim and getting treatment can make it even more complicated. In fact, a 2018 study found that one in seven survey respondents said it took longer than expected to settle their Property & Casualty (P&C) claim, with delays adding to their burden. One of our collective goals as an industry is to simplify the claims process as much as possible to create better experiences and outcomes for anyone injured in an unfortunate event, whether it takes place at work or on the road. But with regulatory compliance and required paperwork, streamlining the process isn’t as simple as it sounds. Technology that facilitates automation can help create the positive experiences for claimants that we strive to provide. Though we all have heard the scary predictions about how artificial intelligence and automation will take away jobs and completely change the nature of work, the P&C industry has a great opportunity to embrace technology and use it to both simplify and personalize the claims process. By integrating technologies and automating administrative tasks, the workers’ compensation and auto casualty industries can free up employees’ time for higher-value tasks that require a human’s touch. As a result, they will be able to focus on making the best decisions to help restore the injured person’s life.