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Auto Claims Dispatch Assignment Solution

Flexible, configurable tools designed for your auto physical damage insurance claims workflow

Few field appraisal organizations can accommodate a one-size-fits-all approach to the dispatch process. WorkCenter™ Dispatch creates the workflow connections you want based on your business standards. Our innovative assignment and resource allocation tools can schedule and match each claims assignment to its most efficient resource. The result? Reduced cycle times and improved customer experience throughout the claims process.

WorkCenter Dispatch helps you:

  • Reduce cycle time with less time-consuming paperwork and pre-day planning.
  • Send assignments to the appropriate appraiser quick and efficiently, avoiding rework.
  • Determine the most appropriate resource to handle the claim based on your criteria (i.e. total loss claim).
  • Accommodate various workflows ranging from regional differences to catastrophe situations.

Simplified Communication Based On Your Needs

You can organize task assignments and appraisal resources using set criteria provided by WorkCenter Dispatch. The dispatcher can then schedule and map the most efficient routes using flexible scheduling methods based on outstanding assignments, available appraisers, and designated business constraints. Field appraisers can view their schedule conveniently online, through their smartphone, or on their GPS supported device.

Claims Triage

Improve decision-making
at First Notice of Loss (FNOL)

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Assignment

Customizable solutions to
schedule an assignment

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Intelligent Field Dispatch

Dispatching tool to schedule
and map the most efficient routes

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Press

Mitchell Integrates Comparable Build Sheet Data into the WorkCenter™ Total Loss Solution

Mitchell International, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P...

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Articles

From Airbnb to Uber: How Peer to Peer Transactions Are Transforming the Insurance Industry

If you’ve ever taken Uber or stayed in an Airbnb, then you’ve participated in the peer-to-peer economy.

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