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RepairCenter Customer Engagement Tools

Powerful tools to keep you connected to your customers

We know how important your customers are to you. You work hard to turn a stressful and frustrating event into a great collision repair experience. Mitchell RepairCenter™ Customer Engagement Tools deliver fast, accurate and impartial customer satisfaction results. Quickly use customer satisfaction indexing (CSI) data to proactively solve problems, capitalize on strengths and demonstrate a commitment to customer service excellence.

RepairCenter's Customer Engagement Tools will help you:

  • Improve customer communications
    Understand, meet and exceed customer expectations
  • Increase customer loyalty and profitability
    Gain repeat business and referrals that lead to business growth
  • Identify areas of improvement
    Use what you learn to motivate employees and achieve performance goals
  • Enhance business relationships
    Document customer satisfaction and improve shop-insurance company interactions
Reputation Manager

Reputation Manager

Manage your
online reputation

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Survey Reports

Survey Reporting

Actionable data
from customer feedback

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Press

Mitchell Issues First Quarter 2016 Industry Trends Report

Getting to the root of the common phrase that "Cars cost more to repair than they used to", Greg Horn, Vice President of Industry ...

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Find out who won!

Collision Industry Blog

From Surviving to Thriving: Key Insights from Mike Anderson

Mike Anderson's top 10 Insights from his “Positioning Yourself in the Collision Repair Industry” presentation at Mitch...

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