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Service Operations

Choose individual service offerings or sign-up for a complete turnkey, outsourced solution

Service Center

Let Mitchell's experienced team of professionals go to work on processing your bills and documents. Mitchell Service Operations is the best answer to the challenging question of how to better use your time and resources. Our team lets you focus on your core competencies by providing targeted expertise, such as accurate data capture into DecisionPointWe can take care of the end-to-end process from mailroom to bill processing for both first party and third party claims operations. We can even assist you with overflow support for peak periods. Our flexible implementation models allow for customizable workflows. Using our industry-leading core bill review technology, our expert staff will ensure quick turnaround and maximum value to your business.

We currently provide the following services:

  • Incoming mailroom
  • Demand package sorting
  • Bill data acquisition
  • Document classification
  • Exception handling
  • Certified Second-level Code Review
  • Coordination of Medical Benefits
  • Quality Assurance

Press

Mitchell Issues Fourth Quarter 2017 Industry Trends Report

The latest report examines how video chat is enabling new types of interactions in the claims process, the impact new technologies...

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Articles

5 Ways to Use Visual Reporting Effectively to Improve Claim Outcomes

Insurance carriers who aren’t looking at visual performance reports on a regular basis could be missing out on major opportu...

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Videos

ICD-10 4 Cornerstones for your future

Mitchell Auto Casualty Solutions gives insight into the evolving issue of ICD-10 and suggestions for communicating with partners a...

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