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Mitchell Wins inContact Mojo Award for Best Customer Experience

—May 30, 2017
Mitchell Wins inContact Mojo Award for Best Customer Experience

Mitchell was recognized for exceptional innovation, leadership, and business performance

San Diego, CA, May 23, 2017—Mitchell today announced that it is the winner of a NICE (Nasdaq: NICE) inContact Mojo Award for Best Customer Experience. This award recognizes customers who have demonstrated innovation and leadership in their approach to reinventing customer service.

Mitchell received this award at the Interactions-ICUC 2017 global customer conference in Las Vegas, the largest customer service industry event. The company was recognized for its excellence in Best Customer Experience. This category is awarded to the contact center that exceeds performance objectives and has creatively tailored their customer experience initiatives to meet specific customer needs first. This contact center provides strategic value to their organization as a whole by positively impacting its business through innovative use of technologies.

“We are so honored to be recognized by inContact,” noted Erez Nir, executive vice president and CTO, Mitchell, “and especially for the Best Customer Experience category which is such an integral part of our culture. People are at the heart of great customer experiences and technology enables them to do that in a more seamless and effective way.”

Mitchell was presented this prestigious award for our integration between inContact and Salesforce. This provides our service teams with a 360 degree view of the customer and an omni-channel approach to service. Mitchell has created personalized routing based on CRM data, resulting in a 10% increase in their CSAT Score and a 38% improvement in Agent Handle Time. By using Personal Connection™ for payment reminder calls, we can now spend more time on high value interactions. One of our largest achievements is eliminating customer data silos and ensuring all service groups have the right information to deliver great customer experiences.

Paul Jarman, CEO, inContact:

"The 2017 Mojo Award winners represent true leadership in the contact center marketplace. We are proud of their significant achievements and the example they have set by putting customers at the heart of their businesses. Our customers’ ability to creatively utilize and leverage our powerful cloud technology allows them to transform the customer experience and reinvent the customer journey. It is this drive to innovate that the inContact Mojo Awards were designed to celebrate. We are proud to recognize stand-out organizations from a variety of industries including automotive, energy, healthcare, and retail."

About Mitchell International

Headquartered in San Diego, California, Mitchell International, Inc., delivers smart technology solutions that simplify and accelerate claims handling and repair processes, driving more accurate, consistent and cost-effective resolutions. Mitchell integrates deep industry expertise into its workflow solutions, providing unparalleled access to data, advanced analytics and decision support tools. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure connect its customers in ways that enable tens of millions of electronic transactions to be processed each month for more than 300 insurance companies, over 30,000 collision repair facilities and countless other Property & Casualty industry supply partners across the Americas and Europe. For more information, please visit www.mitchell.com. - See more awards.

About inContact, a NICE company

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media contacts:
Brianna Bruinsma
LEWIS for Mitchell
619-308-5200
Mitchell@teamlewis.com

Cheryl Andrus
inContact
801-320-3646
Cheryl.andrus@incontact.com

 

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