New web-based platform facilitates communication between repair shops and insurance companies in North America and Europe
SAN DIEGO, California—November 15, 2016—Mitchell International, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) insurance industry, today announced an update to Mitchell Connect, its comprehensive, web-based workflow solution for repair shops. This new version allows shops to receive assignments, and send estimates, photos and other documents to insurance companies, even if they are not in a carrier’s Direct Repair Program.
Key features of Mitchell Connect include:
- Web-based and user-friendly solution with no installation or training required
- Compatible with the three industry-leading estimating systems
- Modern and intuitive interface improves the overall user experience
- Improves workflow communications between shops and carriers and, in the near future, customers, providing notifications and status updates
“Our enhanced Mitchell Connect is a testament to our commitment to listening to our customers’ needs,” said Debbie Day, Executive Vice President and General Manager of Mitchell’s Auto Physical Damage Group. “Better communication between repair shops and insurance companies is the key to the success for both. We’re happy this new update now empowers all customers, regardless of whether they are in the network or repair program, to conduct basic tasks aligning workflow across the board.”
“Mitchell’s Connect communication platform is by far the best product they have come out with yet,” says Rick Rehm, IT & Compliance Manager with Mike Rose’s Auto Body. “Its intuitive interface provides the average end user with a predictive workflow, simplifying the process of communicating with our business partners.”
Additionally, Mitchell will soon introduce its TechAdvisor offering as a standalone capability. This new solution will eliminate the time consuming process of launching RepairCenter Quick Start anytime a TechAdvisor user wishes to search for a repair standard or vehicle dimensions. TechAdvisor provides the most up-to-date repair standards and procedures that are easy to understand and comprehensive. Not only has the user interface been upgraded, the recently enhanced version of TechAdvisor also features the newly launched CAD Viewer JS for vehicle dimensions. This viewer has retained the interactive dimensions and handy tool tips and is now even easier to navigate. Moreover, the CAD Viewer JS has completely removed the need for users to maintain a certain version of Java in order to access the vehicle dimensions.
About Mitchell International
Headquartered in San Diego, California, Mitchell International, Inc. is celebrating its 70th year of enabling better business outcomes for its customers. Mitchell delivers smart technology solutions that simplify and accelerate claims handling processes, driving more accurate, consistent, and cost-effective resolutions. Mitchell integrates deep industry expertise into workflow solutions, which provide unparalleled access to data, advanced analytics and decision support tools. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure connect its customers in ways that enable tens of millions of electronic transactions to be processed each month for more than 300 insurance companies, over 30,000 collision repair facilities and countless other Property & Casualty industry supply partners across the Americas and Europe. For more information, please visit www.mitchell.com.