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Mitchell NHQ Negotiation Services Selected by Coventry Workers’ Comp Services to Deliver Out-of-Network Cost Savings

—July 16, 2013
Mitchell NHQ Negotiation Services Selected by Coventry Workers’ Comp Services to Deliver  Out-of-Network Cost Savings

Relationship enables Coventry to provide higher levels of efficient, cost-effective and service-sensitive claims handling to its customers

San Diego, CA—July 16, 2013—Mitchell International, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced an expanded partnership with Coventry Workers’ Comp Services, a division of Coventry Health Care, Inc. As a result of the change, Coventry can now augment its cost and care management solutions for employers, insurance carriers and third-party administrators with Mitchell NHQ Negotiation Services. This enables workers’ comp payers to manage out-of-network injury costs and deliver more value to injured parties.

“Through this partnership, our goal is to assist our clients achieve better cost outcomes,” said Eric-Jason Smith, Director, Product Management at Coventry. “Expanding our partnership to include Mitchell NHQ made perfect sense as Mitchell offers industry-leading out-of-network negotiation services. This enables us to continue to exceed our customers’ expectations.”

Today, a significant portion of medical provider charges are out-of-network and drive up a significant portion of medical costs. This can cause challenges for payers due to a lack of pre-negotiated rates, inconsistent settlement values and interaction with unfamiliar providers. Mitchell NHQ Negotiation Services reduces these challenges by delivering negotiated settlements for out-of-network medical services providers resulting in an average 30-40 percent success rate.

“Since Mitchell acquired and launched NHQ Negotiation Services in March 2012, client response has been overwhelmingly positive due to ease of use, streamlined processes and the ability to offer quick cost savings,” said Greg Gaughan, Vice President and General Manager of Mitchell NHQ Negotiation Services. “By extending our partnership with Coventry, a broader market segment gains access to our skilled team of negotiators who are well versed at helping insurance payers and providers reach mutually beneficial agreements.”

Mitchell NHQ Negotiation Services easily integrates into Coventry’s existing workflow, providing immediate value to Coventry’s clients. Additionally, Mitchell NHQ’s “No Results / No Charge” policy ensures Coventry’s clients only pay when savings is achieved.

Mitchell NHQ Negotiation Services is a national best-in-class provider of negotiated out-of-network prompt payment services. Since 1991, insurance carriers, third party administrators, self-administered employers and injury claims professionals across the US have benefitted from Mitchell NHQ’s ability to deliver negotiated settlements between out-of-network medical services providers and payers. NHQ programs have accelerated the bill settlement process and realized hundreds of millions of dollars in benefit opportunity for policyholder customers involved in auto casualty and workers’ compensation injury claims.

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About Coventry Workers’ Comp Services
Coventry Workers’ Comp Services, a division of Coventry Health Care, Inc., is the leading provider of cost and care management solutions for property and casualty insurance carriers, (workers’ compensation and auto insurers), third-party administrators and self-insured employers. Coventry designs best-in-class products and services to help its partners restore the health and productivity of injured workers and insureds as quickly and as cost effectively as possible. Coventry accomplishes this by developing and maintaining consultative, trusting partnerships with its clients and stakeholders, built on a foundation of innovative and customized solutions that support the claims management process.

About Mitchell
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes. As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned, primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit www.mitchell.com.

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