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Mitchell Industry Trends Report Enables Property & Casualty Industry to Keep Pace with Shifting Demands and Regulations

Report provides insight into market challenges; offers guidance on keeping in step with evolving regulatory compliance issues and inflationary developments

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Posted in: Press Releases, Corporate

Annual Mitchell Property & Casualty Conference Unites Luminaries across Leading Auto & Workers  Compensation Insurance Organizations

Impact of P&C Market Trends a Core Focus of 2013 Conference; Medical Cost Containment, New Vehicle Technology, Product Innovation among Key Topics Covered

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Posted in: Press Releases, Corporate

3 Tips for Developing Voice of Customer Programs

By Vidya Dinamani, Vice President of Product Management & Marketing,
Auto Casualty Solutions, Mitchell

There is a lot of buzz about Voice of Customer (VOC) programs these days. Many VOC programs focus around existing products and services and serve to drive higher customer satisfaction. The most popular VOC programs talk about capturing customer data/feedback to create closed loop systems where open issues/concerns are prioritized based on customer needs and expectations.

>> Read the article

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Posted in: Articles, Auto Casualty Claims Processing

Mitchell Releases RepairCenter Connect, Allowing  Insurance Companies to Send Assignments to Any Shop

New solution streamlines communications between auto insurers and collision repair shops inside and outside Direct Repair Program networks

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Posted in: Press Releases, Collision Repair Management

White Paper: Claims Analytics for Auto Casualty Insurers

Claim executives are tuning in to the power of analytics to identify new operational efficiencies, control losses and improve customers’ claim experience. To date, though, most organizations are in the early stages of testing analytical tools and determining how best to invest in these new capabilities. This paper describes the use of predictive analytics to improve the adjudication of automobile injury claims and makes recommendations on how to get started developing an analytical capability.

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Posted in: Auto Casualty Claims Processing

Auto-Owners Deploys Mitchell's WorkCenter Total Loss Solution to Strengthen Customer Satisfaction

WorkCenter Total Loss Supports Auto-Owners' Track Record of the Highest Rated Consumer Claims Experience, as Ranked by J.D. Power and Associates

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Posted in: Press Releases, Collision Claims Management

Mitchell Releases 2013 Insurance Industry Predictions

Executives at leading Property & Casualty claims technology provider forecast latest trends

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Posted in: Press Releases, Corporate

Document Control:  Mitchell's FastPhoto Manager tracks every photo, on every job, every single time

Manually organizing repair orders is a long and tedious process. Adding to that is the crucial task of making sure each and every step of an order is documented. Mitchell’s RepairCenterTM FastPhoto Manager streamlines this process by helping collision repair facilities better categorize and organize vehicle images and their corresponding repair orders.

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Posted in: Articles, Collision Repair Management

Mitchell announces first-of-its-kind analytics program detailing how vehicle and collision impact factors drive injury outcomes and treatment patterns

New National Impact Injury Database combines vehicle, collision and injury data for advanced claims analysis, data mining and tracking to improve claims outcomes

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Posted in: Press Releases, Corporate

Mitchell Showing Positive Results with National Impact Injury Database

By Staff Writer

Mitchell announces the initial results of their new data analysis program specifically focused on understanding the vehicle and collision factors that impact injury patterns in motor vehicle accidents. Mitchell provides technology, connectivity, and information solutions to the property & casualty claims and collision repair industries.

According to Keith Peterson, vice president of advanced analytics and consulting, an early finding is that low impact, rear point of impact claims generate two to three times the amount of medical services and last roughly 30 percent longer when they occur in Florida versus other states.

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Posted in: Articles, Auto Casualty Claims Processing

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