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Lean Agile: The Customer-Centric Approach to Software Development

By Mike Bishop, Vice President, Product Development, Auto Casualty Solutions, Mitchell
Robin Peters, Manager, Business Systems Analysis, Auto Casualty Solutions, Mitchell

Technology companies using Agile development offer a variety of benefits for their customers, and ensure that the voice of the customer is truly integrated into all aspects of the software-development process.

Lean Agile is a software-development methodology that emphasizes incremental and iterative development, and is a departure from the more traditional waterfall style where work is planned and performed in a sequential manner (requirements, design, implementation, verification, maintenance). Where waterfall lends itself to so called “big-bang” releases, Lean Agile favors a more rapid and flexible approach where small amounts of functionality are delivered at more frequent intervals. This allows product organizations that employ Lean Agile concepts to be more responsive to customer requirements and needs as they evolve.

Lean Agile runs on a two-week cycle (termed a sprint), with the first few days devoted to planning and prioritizing what is next for development. Once the planning is completed for a specific sprint, the work is divided up among teams so the development is done in a simultaneous manner (as opposed to the sequential development in waterfall). The spirit of collaboration is essential to Lean Agile, since programmers and developers form self-directed teams to accomplish the many tasks necessary to create software.

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Posted in: Articles, Auto Casualty Claims Processing

Mitchell Releases Q4 2013 Industry Trends Report

Adds J.D. Power research, offering comprehensive overview of North American vehicle actual cash value trends

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Posted in: Press Releases, Corporate

A New Twist on Claims Outsourcing

Outsourcing has been a part of the insurance industry for about a decade. When people in claims hear the word it conjures up images of overseas call centers and image scanning.

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Posted in: Articles, Collision Repair Management

Customer loyalty and your bottom line

Everybody wants loyal customers.  Repeat business, peer recommendations and glowing online reviews are just a few ways happy, loyal customers can have a positive effect on your bottom line. Few businesses can maintain long-term success by consistently underwhelming their customers with subpar experience or service. You need to get them to ‘happy’, so that loyalty will follow.

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Posted in: Blogs, Collision Repair Management

A Day in the Life of a Claim: The Initiation Phase

Part I: FNOL Sets the Stage
By Vidya Dinamani, Vice President of Product Management & Marketing,
Auto Casualty Solutions, Mitchell
Paul Rosenstein
Vice President, Claims Solutions, Mitchell

As a light turns green, a driver, whom we'll call Bob, proceeds into the intersection. Moments later, Bob is broadsided by another car, becoming one of the more than 5 million traffic accidents reported in the U.S. each year, according to National Highway Traffic Safety Administration (NHTSA) data.

Fortunately, both Bob and the other driver carry automobile insurance. They exchange information, and each begins the process of filing a claim. This article, the first in a series of three, follows the path that Bob’s claim will take during the initial phase.

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Posted in: Articles, Auto Casualty Claims Processing

Attend Trade Shows? Why?

Exhibitions and trade shows – maybe they’re not as popular as they once were, but the shows that are still thriving give customers the opportunity to interact with companies they buy from.

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Posted in: Blogs, Collision Repair Management

Leverage Tools Wisely To Improve Claims Outcomes

By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell

Is it possible to build a house without a hammer and nails? How about producing a car without an automated assembly line? Surely it could be done with a tremendous amount of effort and some pretty substantial flaws in the end product. The same holds true for our claims organizations, where investigations, negotiations and settlements can happen, but without the right tools there are destined to be flaws. During a recent meeting with a prominent claims leader, someone expressed that much of this particular carrier’s success was derived from improved utilization of “special programs” and tools. In fact, so much emphasis is placed on tools that they have developed an entire department focused on this type of research and development.

From the earliest days of claims, a variety of tools have been used. Initially, this consisted of nothing more than a pen and paper to document the claims adjuster's investigation. Then came cameras, Dictaphones and roller tapes. As technology has advanced, the tools have played a pivotal role in making adjusters more efficient with outcomes that are more accurate.

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Posted in: Articles, Auto Casualty Claims Processing

Auto insurance: Downshift with caution

You may have noticed an acceleration in your car insurance costs recently.

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Posted in: Articles, Collision Repair Management

Not There Yet Despite advancing technology, accident avoidance will be slow to impact insurers

In the past five years, we've seen reports from the National Highway Traffic Safety Administration of a year-over-year reduction in the number of vehicle-related fatalities in the United States.

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Posted in: Articles, Collision Repair Management

Peeking Under the Hood What impact did Mother Nature's wrath and increased repair costs  have on auto physicaldamage adjusted loss ratios in 2012?

While more than six million car accidents occur annually in the United States, the overall number of crashes is downshifting.

The cost to repair vehicles, however, is accelerating. In fact, auto repair costs climbed 10% in 2012, the first such increase in six years, according to CarMD, which compiles its annual report based on information gathered from vehicles' onboard computers downloaded by a network of repair shops.

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Posted in: Articles, Collision Repair Management

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