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How to Seamlessly Integrate ICD-10

Guest post by Michele Hibbert-Iacobacci, Vice President of Information Management & Client Services

Seamlessly integrate ICD-10? How is that possible? Realistically, yes, ICD-10 is new and the United States will start to utilize the new code set effective October 1, 2014.

Is ICD-10 really new, though? Not really, and frankly many entities are so ready they are looking forward to ICD-11, which has a “who knows when” implementation timeframe.

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Posted in: Articles, Auto Casualty Claims Processing

A Day in the Life of a Claim: The Review and Processing Phase

Part II: Best Practices and Liability Determinations
By Vidya Dinamani, Vice President of Product Management & Marketing,
Auto Casualty Solutions, Mitchell
Paul Rosenstein
Vice President, Claims Solutions, Mitchell

Once a claim has gone through the initial FNOL process, it moves on to the review and processing phase. Typically, the desk reviewer (DR) examines the damage repair estimate to ensure it is compliant with all of the business rules in place. If the DR finds any discrepancies or if the carrier is required to do so on direct repair shops, then a re-inspection may be ordered. This can set in motion several additional processes involving more people and more reports, for example:

  • A claims manager may need to report the results of the re-inspection to various state agencies.
  • Results may also be used to confirm compliance and to ensure that the body shop has adhered to the carrier’s direct repair program guidelines, as well as repair industry standards.

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Posted in: Articles, Auto Casualty Claims Processing

In the last of our three-part series, we review the settlement process and its impact on customer satisfaction rating and overall claims management efficiency.

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Posted in: Articles, Collision Repair Management

Medical Bill Review and Claims: The Devil is in the Details

By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell

Having been on the front lines of claims vendor management for a number of years, I will be the first to attest that things are not always what they seem. As much as insurers would like to commoditize many aspects of the claims procurement process, the reality is that vendor selection is far from simplistic.

From subrogation and salvage to legal counsel and private investigators, there is often a temptation to shoot for the lowest price. But is the lowest price really the lowest price? Rather than focus on price, the focus should be on the ultimate net cost. Perhaps nowhere is this more evident than on the medical bill review front.

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Posted in: Articles, Auto Casualty Claims Processing

Auto Parts Performance: Numbers Don’t Lie, But They Can Mislead

Measuring auto physical damage estimating performance by benchmarking key performance indicators (KPI) has been in place since the advent of electronic estimating. Unfortunately, so too have misunderstood metrics and efforts by appraisers to ‘game’ the numbers. This seems especially true when it comes to measuring auto parts performance.

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Posted in: Articles, Collision Repair Management

Your Online Brand Equity Matters

In today’s digital age, with millions of people receiving their information from social media sites, the perception of your brand online is a significant asset to your business. It is how the majority of your customers will come to find and create an image of you. Consumers seek to engage with businesses more actively – seeking a conversation rather than being told what to buy.

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Posted in: Blogs, Collision Repair Management

Email Marketing: Turn Scanning Into Reading

Believe it or not, people still read marketing emails these days – they-just-read'em-a-lot-faster. More like ‘scanning’ than reading. They look for the highlights, the TEXT that stands out (even by putting text in parenthesis). There you go – three examples for you just in the previous sentence.

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Posted in: Blogs, Collision Repair Management

Mitchell, Acrometis Form Strategic Partnership to  Provide Electronic Referrals

Mitchell and Acrometis, technology leaders to the Insurance Industry, today announced a strategic alliance designed to provide Workers’ Compensation and Auto Liability insurers with an industry leading electronic referral solution.

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Posted in: Press Releases, Workers' Compensation Management

Help Change the Future of our Industry

One of the issues plaguing the repair industry today is the fact that the average age within the industry is 40 years old, and younger generations just aren’t entering the industry in great enough numbers to balance it out.

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Posted in: Blogs, Collision Repair Management

Lean Agile: The Customer-Centric Approach to Software Development

By Mike Bishop, Vice President, Product Development, Auto Casualty Solutions, Mitchell
Robin Peters, Manager, Business Systems Analysis, Auto Casualty Solutions, Mitchell

Technology companies using Agile development offer a variety of benefits for their customers, and ensure that the voice of the customer is truly integrated into all aspects of the software-development process.

Lean Agile is a software-development methodology that emphasizes incremental and iterative development, and is a departure from the more traditional waterfall style where work is planned and performed in a sequential manner (requirements, design, implementation, verification, maintenance). Where waterfall lends itself to so called “big-bang” releases, Lean Agile favors a more rapid and flexible approach where small amounts of functionality are delivered at more frequent intervals. This allows product organizations that employ Lean Agile concepts to be more responsive to customer requirements and needs as they evolve.

Lean Agile runs on a two-week cycle (termed a sprint), with the first few days devoted to planning and prioritizing what is next for development. Once the planning is completed for a specific sprint, the work is divided up among teams so the development is done in a simultaneous manner (as opposed to the sequential development in waterfall). The spirit of collaboration is essential to Lean Agile, since programmers and developers form self-directed teams to accomplish the many tasks necessary to create software.

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Posted in: Articles, Auto Casualty Claims Processing

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