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Mitchell Honors Industry’s Best Repair Shops

AutocheX™ Solutions Annual Premier Achiever Awards Recognize Excellence in Customer Engagement Tools

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Posted in: Press Releases, Collision Repair Management

Mitchell Announces Closed File Review

Improves accuracy and efficiency of closed file audit process through automated, customized reviews

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Posted in: Press Releases, Collision Repair Management

Mitchell's Annual Conference Attracts Leaders from the  Auto Physical Damage, Auto Casualty and Workers'  Compensation Claims Markets

Annual P&C industry event outlined market trends and new technologies for improved business operations

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Posted in: Press Releases, Corporate

ICD-10 Delays Lead to Higher Costs

Ed Rabinowitz | April 14, 2014

The cost to implement the mandated ICD-10 code set will be “dramatically more expensive for most physician practices” than previously anticipated, according to a recent study initiated by the American Medical Association and conducted by Nachimson Advisors. Why? “The main reason is because of the initial delay,” says Michele Hibbert-Iacobacci, a certified clinical coding specialist with Mitchell International. “Carriers have almost had to do their gap analysis twice. They’ve had to do requirements twice, because systems build upon systems. And we’re still hearing reverb of [additional] potential delays. I don’t believe that’s going to happen, but if it did, it would be another expense.”

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Posted in: Articles, Auto Casualty Claims Processing

Tips to Prepare for ICD-10, and For Boosting Coder Morale and Productivity
By Michele Hibbert-Iacobacci, Vice President, Information Management and Client Services, Mitchell International Original published in Electronic Health Reporter  Employee morale is a constantly at the forefront of the healthcare industry because of on-... Read More

Posted in: Workers' Compensation Management

Customer Notification RE: OpenSSL Heartbleed Notification

Recently the United States Computer Emergency Readiness Team (US-CERT) announced that many secure sites, like your bank or email provider, have a vulnerability that make them open to remote attack by hackers. This means that sensitive customer data like login information and passwords, previously thought to be secure, may be not be on all secure sites.

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Posted in: Blogs, Collision Repair Management

Claims & Culture: Imperial Fire & Casualty

At Imperial Fire & Casualty, management makes a point of giving employees the technology they need, says Duane Heady, COO of holding company Imperial Management. "Traditionally, great customer service was defined as to the customer: the insured. But it's just as important that we consider our internal customers; we hope they see management cares enough to give them the tools to do the best job they can. Then we measure them."

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Posted in: Articles, Collision Repair Management

Fighting Back Against Rising BI Severities

By Christopher Tidball, Senior Director, Casualty Claims Consultant, Mitchell

Looking at insurance-loss trends can be quite baffling at times. Perhaps no more so than when trying to figure out why BI severities continue to rise despite frequency declining at a time when the safest cars ever produced are on the nation’s highways.

According to a recent study by the Insurance Research Council, the costs associated with bodily injury claims have exceeded the rate of inflation during the period of 2007-2012. While this is an interesting statistic, perhaps it would behoove us to take a deeper dive into this trend to try and shed some light on what insurers can do to improve outcomes.

>> Read the article

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Posted in: Articles, Auto Casualty Claims Processing

Mitchell Announces Updates to ToolStore and  Reputation Manager

New ToolStore interface and enhanced Reputation Manager dashboard improve process and experience for repair shops

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Posted in: Press Releases, Collision Repair Management

Unlocking Big Data Benefits: Driving Claims Efficiency and Customer Satisfaction

By Ed Olsen, DC, CPCU | March 25, 2014

Today’s claims executives face tremendous financial pressures and must make better use of information and automation to respond faster and more effectively to an ever changing landscape. Many have focused their attention on data and analytics for help with loss management, resource planning, process improvement and policyholder satisfaction only to discover their datasets do not provide the level of detail or marketplace insight to create competitive advantage. As such, there is an evident market need for comprehensive real-time information that provides actionable insights, especially for insurers who do not have access to large amounts of historical claims data.

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Posted in: Articles, Auto Casualty Claims Processing

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