Paykasa Bozdurma

Blogs

De bons devis d'estimation : Votre Plan d'accroissement des bénéfices
Les programmes de réparation directe (DRP) des assureurs se sont massivement implantés depuis 2000. Selon une étude d'ICP effectuée en 2014 par FenderBender, 70 % des ateliers de carrosserie retiraient au moins une partie de leurs revenus de leur participation aux DRP. Read More

Posted in: Blogs, Collision Claims Management, Collision Repair Management

Join our Seattle Body Shop Boot Camp
The Mitchell Body Shop Boot Camp is an opportunity for repair shops to stay ahead of the curve.  Read More

Posted in: Blogs, Collision Repair Management

Using Video to Sell and Service Customers

Video is a very powerful communication medium. It has been said that a "picture is worth a 1000 words". If that’s true, then a video is worth…1.8 MILLION words! If you've seen the AC360° CNN video that outlines the issues between insurers, repairers and consumers, you know that video is a very powerful communication tool.

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Posted in: Blogs, Collision Repair Management

The Premier Achiever Awards—Showing the Customer You Care

In today's always-connected world your customers are much more than kings and queens. They're masters of universe, judge and jury able to spread their opinions about your repair shop to millions with a couple of well-placed keystrokes. Or to put it another way, you aren't in the auto collision repair business, you're in the customer satisfaction business.

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Posted in: Blogs, Collision Repair Management

Are You Getting the Complete Picture When Measuring Parts Use Performance?

Parts use performance is one of the most closely watched metrics in the collision industry. When I first started reporting on it for Mitchell Industry Trends Report, I relied on the industry standard for the percentage of parts use by part type.

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Posted in: Blogs, Collision Repair Management

Ford F-150 Repair Labor Estimating: Mitchell Gets It Right by Getting It Right from the Source

Even before the first Ford F-150 all-aluminum-body trucks started rolling off the production line and into showrooms late last year the buzz was BIG. Sales so far are living up to expectations--in January 2015, Ford dealers moved 54,370 units.  They are, as Ford CFO Bob Shanks told AutoNews.com, “flying off the lots.”

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Posted in: Blogs, Collision Repair Management

Collision Repair Analytics: How to Reduce Cycle Time with Scheduling Data

One of the most important administrative pieces of a repair is the dates of the repair. The dates should drive production, and the measurement of cycle times for your shop. We all also know that insurance carriers look at Length of Rental (LOR) as a measure of your shop’s performance.

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Posted in: Blogs, Collision Repair Management

Creating flow in customer service though lean principles and self-organizing teams
The Repair Customer Relationship Group has gone through a major growth journey over the past two and a half years. Much cheese was moved, many new processes were introduced, and much of that was not comfortable, but the result of the transformation is a high performing team who are engaged and invested in continuous improvement. Read More

Posted in: Blogs, Corporate

Claims scorecard: Using KPIs to effectively measure success

When I started in the business, audits and reinspections were the only way of gauging the effectiveness of staff or direct repair appraisals. My boss at the time likened it to trying to drive a car down the road by looking in the rear view mirror.

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Posted in: Blogs, Collision Claims Management, Collision Repair Management

Mitchell is adding a new real-time communications and collaboration feature to your shop management system, RepairCenter™.

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Posted in: Blogs, Collision Repair Management

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