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Auto Casualty Claims Processing

Leverage Tools Wisely To Improve Claims Outcomes

By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell

Is it possible to build a house without a hammer and nails? How about producing a car without an automated assembly line? Surely it could be done with a tremendous amount of effort and some pretty substantial flaws in the end product. The same holds true for our claims organizations, where investigations, negotiations and settlements can happen, but without the right tools there are destined to be flaws. During a recent meeting with a prominent claims leader, someone expressed that much of this particular carrier’s success was derived from improved utilization of “special programs” and tools. In fact, so much emphasis is placed on tools that they have developed an entire department focused on this type of research and development.

From the earliest days of claims, a variety of tools have been used. Initially, this consisted of nothing more than a pen and paper to document the claims adjuster's investigation. Then came cameras, Dictaphones and roller tapes. As technology has advanced, the tools have played a pivotal role in making adjusters more efficient with outcomes that are more accurate.

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Posted in: Articles, Auto Casualty Claims Processing

When Consistency Really Doesn’t Matter

By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell

For those who have read Re-Adjusted, it is evident early on that I am a big proponent of consistency. Although consistency is critical to the quality of outcomes in virtually all that we do, there are timeswhen it really doesn’t matter.

It dawned upon me this past Sunday that there are instances when consistency (as the paramount concern) can be detrimental. As I was watching the Jacksonville Jaguars getting trounced by the Seattle Seahawks, realization set in that Jacksonville may be the most consistent team in the NFL—in a really bad way. This is a team that has consistently faltered on the front line; has consistently made poor draft choices; has had a shaky quarterback situation for at least the past decade; and management that has struggled to put the team on the path to success.

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Posted in: Articles, Auto Casualty Claims Processing

The Future of Claims: No-Touch Handling

By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell

By Keith Peterson, Ph.D., Vice President, 
Advanced Analytics and Consulting, Auto Casualty Solutions, Mitchell

Welcome to the world of no-touch claims handling. Imagine the scenario of being involved in an accident, snapping photos of the damage with your smart phone, submitting them to an insurance carrier portal, and then receiving electronic payment within minutes. This may very well be the future of insurance claims.

According to National Highway Traffic Safety Administration (NHTSA), there were 5.4 million car crashes in the United States in 2011. Fatalities totaled 32,885—the lowest in 62 years. Preliminary figures for the first three months of 2013 point to the ongoing trend in traffic-related deaths. Based on statistical projections it released last month, NHTSA anticipates a 4-percent decrease—or 7,200 deaths comparted to 7,530 reported last year. Although fatalities rose in 2012, they declined by about 26 percent from 2005 to 2011, NHTSA adds.

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Posted in: Articles, Auto Casualty Claims Processing

Articles  Auto Physical Damage    Ford Sets Q4/14 Launch for New Aluminum Frame F-150  By Greg Horn, Vice President, Industry Relations, Mitchell  The launch of the new Ford F-150 is scheduled for Q4 2014, rather than the traditional August release date.

Five Components of An Effective Monitoring Program
By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell
By Keith Peterson, Ph.D., Vice President, 
Advanced Analytics and Consulting, Auto Casualty Solutions, Mitchell

We have heard the terms before: pill mills, oxy, perc, and other such slang for opioid drugs and their distributors. Each year, opioids kill more people than cocaine and heroin combined. In fact, nearly three out of four drug overdoses are caused by prescription pain killers, also called "opioid pain relievers."

The unprecedented rise in overdose deaths in the United States parallels a 300-percent increase since 1999 in the sale of these strong painkillers. The highly lucrative U.S. market for opioids reached $1.5 billion in 2012, and opioids account for almost 30 percent of all prescription costs in the workers' compensation claims. These opioids are derived from opium poppy, or synthetic versions of it, and used for pain relief. Examples include hydrocodone (Vicodin), oxycodone (OxyContin) and fentanyl (Duragesic), methadone and codeine.

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Posted in: Articles, Auto Casualty Claims Processing

Curbing the Claims-Related Opioid Abuse Epidemic

Five Components of An Effective Monitoring Program
By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell
By Keith Peterson, Ph.D., Vice President, 
Advanced Analytics and Consulting, Auto Casualty Solutions, Mitchell

We have heard the terms before: pill mills, oxy, perc, and other such slang for opioid drugs and their distributors. Each year, opioids kill more people than cocaine and heroin combined. In fact, nearly three out of four drug overdoses are caused by prescription pain killers, also called "opioid pain relievers."

The unprecedented rise in overdose deaths in the United States parallels a 300-percent increase since 1999 in the sale of these strong painkillers. The highly lucrative U.S. market for opioids reached $1.5 billion in 2012, and opioids account for almost 30 percent of all prescription costs in the workers' compensation claims. These opioids are derived from opium poppy, or synthetic versions of it, and used for pain relief. Examples include hydrocodone (Vicodin), oxycodone (OxyContin) and fentanyl (Duragesic), methadone and codeine.

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Posted in: Articles, Auto Casualty Claims Processing

Effectively Playing the “Blame Game”

By Christopher Tidball, Senior Director,
Casualty Solutions Consultant, Mitchell

There are varying degrees of complexity among claims, but at the end of the day, certain basic fundamentals apply to everything from car crashes to toxic torts. The key to driving the right outcomes is to provide adjusters with ample knowledge, tools and time to conduct a proper investigation and negotiate an accurate outcome.

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Posted in: Articles, Auto Casualty Claims Processing

3 Tips for Developing Voice of Customer Programs

By Vidya Dinamani, Vice President of Product Management & Marketing,
Auto Casualty Solutions, Mitchell

There is a lot of buzz about Voice of Customer (VOC) programs these days. Many VOC programs focus around existing products and services and serve to drive higher customer satisfaction. The most popular VOC programs talk about capturing customer data/feedback to create closed loop systems where open issues/concerns are prioritized based on customer needs and expectations.

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Posted in: Articles, Auto Casualty Claims Processing

Mitchell Showing Positive Results with National Impact Injury Database

By Staff Writer

Mitchell announces the initial results of their new data analysis program specifically focused on understanding the vehicle and collision factors that impact injury patterns in motor vehicle accidents. Mitchell provides technology, connectivity, and information solutions to the property & casualty claims and collision repair industries.

According to Keith Peterson, vice president of advanced analytics and consulting, an early finding is that low impact, rear point of impact claims generate two to three times the amount of medical services and last roughly 30 percent longer when they occur in Florida versus other states.

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Posted in: Articles, Auto Casualty Claims Processing

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