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Articles

Accuracy in Bodily Injury Settlements: The devil is in the details – Part 2
Part one of this two-part series reviewed 12 steps to creating an accurate outcome for bodily injury claims. In addition to those steps, there are four key issues to be considered as part of the settlement process. Read More

Posted in: Articles, Auto Casualty Claims Processing

Accuracy in Bodily Injury Settlements: The devil is in the details – Part 1
It’s been two years since the date of loss and the plaintiff attorney has been remiss at returning your phone calls and responding to letters, and is ignoring your e-mails. Read More

Posted in: Articles, Auto Casualty Claims Processing

15 claims resolutions you'll want to keep in 2015

Walt Disney once said: "All of our dreams can come true if we have the courage to pursue them."

So why not let 2015 be the year that these dreams come to fruition? With a new year upon us, have you given consideration to your professional goals and resolutions for 2015?

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Posted in: Articles, Auto Casualty Claims Processing

The Five Pillars of a Provider Network Program

A strong provider network program is critical to a property and casualty (P&C) insurers’ cost containment, benefit extension and customer retention strategies. Both in the workers’ compensation and auto casualty markets, one tremendous opportunity to retain customers and maintain a competitive edge comes from the lower claims costs associated with provider bills that fall into provider networks.

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Posted in: Articles, Auto Casualty Claims Processing

Stemming the epidemic of rising BI severities

By Christopher Tidball | December 12, 2014

There is no dispute that average BI severities continue to rise at a rate far faster than inflation. There are a number of reasons why, but the bigger question is what can be done to curb this phenomenon?

The best solution is a multi-pronged approach that addresses liability, investigation, damages and negotiations.

>> Read the article

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Posted in: Articles, Auto Casualty Claims Processing

Unifying Data for Uncommon Insights: A Big Data Approach

By Peter Chen | December 10, 2014

It’s undeniable that we are living in the age of Big Data. More data is being generated now across all industries than any other time in human history. The workers’ compensation and property and casualty (P&C) industries are no different.

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Posted in: Articles, Workers' Compensation Management

A Day in the Life of a Claim: Settlement and Closure

As relationships go, the one between a policyholder and his car insurance company is not particularly high-touch.

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Posted in: Articles, Collision Claims Management

10 steps to take with every auto claim

It’s no secret that average BI severities are rising. While some of this is driven by medical inflation, there are other components that can be controlled.

Let’s take a look at 10 things that can drive results on auto BI claims.

>> Read the article

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Posted in: Articles, Auto Casualty Claims Processing

6 Strategies to Manage Claims Litigation

By Melissa Hillebrand (interview with Christopher Tidball) | September 1, 2014

A recent report from the Ward Group identified that while claims litigation frequency has declined, the cost and expense per case has increased. A successful litigation program has to balance how best to spend defense costs while minimizing settlement payouts.

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Posted in: Articles, Auto Casualty Claims Processing

Reducing fraud in low-impact claims

Christopher Tidball | August 12, 2014

Low-impact claims always require a thorough and detailed investigation.

Those who have spent time reviewing claims have most likely had many head-scratching moments. How did the adjuster come up with that liability assessment? How could the insurer possibly have paid so much on this claim? How could we have ever let this one go to litigation? It’s often a game of Monday morning quarterbacking, second guessing the “he said, she said” of who struck John scenarios.

>> Read the article

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Posted in: Articles, Auto Casualty Claims Processing

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