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News & Updates

5 Ways to Use Visual Reporting Effectively to Improve Claim Outcomes January 20, 2017
Insurance carriers who aren’t looking at visual performance reports on a regular basis could be missing out on major opportunities to improve their operations and to move towards more standardized and efficient processes.
Three Ways Workers’ Comp Insurers Will Harness Technology to Deliver Better Outcomes in 2017 January 16, 2017

Technology is transforming the way we live, work and play—and the workers’ compensation industry is no exception. As an industry, we are beginning to understand how to harness technology and look at big data sets in very specific ways that allow us to solve complex problems. Here are three ways that I anticipate workers’ compensation insurers will leverage technology and data in 2017 to help them make more informed decisions around claims and deliver better outcomes to their customers.

>> Read the article

 

PBM Challenges in Navigating Drug Therapy Issues—Integration Provides Insight January 6, 2017

When an employee is injured on the job, it is the beginning of a journey, and it’s not a vacation. Numerous decisions will be made that impact the destination of that journey. Opioid therapy for the treatment of pain is one of the most critical decisions made on the path to recovery. When chosen wisely, they can help an injured worker recover as completely as possible as soon as possible without impacting their long-term health. When poor decisions are made, the results can be disastrous.

>> Read the article

 

WEDI Honors Health IT Industry Leaders through Annual Awards December 7, 2016
WEDI, the nation’s leading authority on the use of health IT to create efficiencies in healthcare information exchange, announced the winners of its annual awards program during WEDI-Con 2016 in Reston, Virginia on Tuesday, November 8.
Enhance the Consumer Experience through Self-Service Solutions October 14, 2016
As the vehicle insurance claim industry shifts away from the traditional staff-estimating model to more nontraditional and streamlined channels, there will be new opportunities to enhance the consumer experience.
Patents at Center of Audatex Lawsuit Against Mitchell Ruled Invalid March 8, 2016
U.S. Patent and Trademark Office Board rules business processes covering total loss valuations that were at the heart of 2012 patent infringement lawsuit are not patentable.
Driving consistency in claims outcomes January 11, 2016
As I speak with claims executives at various insurance companies, their concerns are often quite similar and generally revolve around the lack of organizational consistency.
Business Coaching and Today's Auto Body Shop Operator January 6, 2016
In 2013, FenderBender debuted its initial “How I Work” survey. The reason? To get under the hood of our challenging industry, and really take a closer look at all the aspects that help auto body shop operators succeed today.
ICD10monitor's Talk Ten Tuesdays November 24, 2015

ICD10monitor's Talk Ten Tuesdays, a national radio news broadcast, featured Michele Hibbert-Iacobacci and Tina Greene on 11/17/15 discussing the latest with ICD-10 and the workers’ compensation and property casualty markets

Smartglasses help adjusters see the future of claims November 5, 2015
Remember when the tools of the trade for adjusting insurance claims involved an instant camera, a voice recorder, a calculator and estimating sheets?

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