Mitchell AutocheX™ Celebrates Top-Performing Shops
10th Annual Premier Achiever Awards Recognize Excellence in Customer Experience Management
SAN DIEGO, CA—June 4, 2012—Mitchell honored collision repair facilities from throughout the U.S. and Canada with the 10th annual AutocheX™ Premier Achiever Awards, hosted "virtually" for the first time on the exclusive Premier Achiever Award website. The Premier Achiever Awards recognize top-performing auto body repair shops throughout the U.S. and Canada, celebrating exceptional customer service and satisfaction achievements.
The class of 2011 Premier Achievers includes top-performing collision repair facilities of all sizes across the U.S and Canada. In an industry of nearly 50,000 North American shops, these winning shops qualified among the 400 exclusive Premier Achiever Award recipients.
(due to Mitchell's client privacy policies, only shops that granted permission are listed): Link to winner list
One of the 2011 winners is Little Valley Restoration and Collision of Ladysmith, British Columbia, Canada — a five time Premier Achiever winner. Owners John & Jacky Neil have been in business 32 years and run the shop with two of their children. John Neil says their success is based on their focus on the customer and delivering high quality: "Winning the Premier Achiever Award is a great achievement and reinforces the qualities and values that I've always instilled in both my children and my employees: treat others the way you’d like to be treated. If you do that, it makes everything so simple. My employees are simply in the habit of doing things the right way – it's our standard operating procedure. Loyal customers are the result. We're really proud to have won the Premier Achiever Award for the 5th year as it validates our dedication to always putting the customer first."
Since the award program was launched in 2002, AutocheX has presented over 3,000 Premier Achiever Awards to industry-leading collision repair facilities. The award is based on customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program. This year, participating insurance programs included seven of the top 25 carriers in North America.
"Mitchell congratulates all the 2011 Premier Achiever Award winners for achieving an impressive level of customer service and satisfaction. We look forward to continuing to work with them — and all our auto body shop clients — to improve and simplify all aspects of their business performance," said Jim O'Leary, Vice President of Mitchell Repair Solutions.
For over 23 years, AutocheX has been a leading provider of customer satisfaction metrics to the collision repair industry. The Mitchell RepairCenter™ Customer Experience Management (CEM) tool powered by AutocheX provides a dynamic and robust solution for customer satisfaction measurement, reporting, analysis and benchmarking. Please visit repaircenter.mitchell.com to learn more about RepairCenter and Mitchell's other solutions for collision repair facilities.
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.
As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit www.mitchell.com.
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